I want to report a pretty spectacular update.
Though to some of you, I'm sure it will come as no surprise.
Let me review what brought me to this point.
I bought my LCD-X's almost 6 months ago. I use them many hours every day. As much as 10 - 12 hours. The cords on my 1/4" plug cable wore thin and the left side stopped working.
It really upset me. These are very high end headphones and this shouldn't happen, in my opinion. However, as we all know, schite happens from time-to-time. Still, after reading all the problems from the LCD-3 drivers failing, I was concerned.
So I wrote a nice email to Audeze and let them know what happened. I sent a couple of pictures in to show them the issue. Then I braced myself for their response. I was hoping they wouldn't make me send the cables to them as it would cost me at least $75 in shipping from where I am.
What a pleasant surprise when I got the email from Kim in their customer service. It was short and to the point. They apologized and said they would immediately put a new cable in the mail to me.
I have not had to use their customer service before to deal with a problem,
but I definitely feel better. Much better.
Sometimes you don't know how good a company is until you have a problem. This has restored my faith.
I still believe it is important to report everything... good, bad or otherwise. And it is important to give credit where it is due.
And it is due here.
Thank you Audeze.
(Ok
@fokker go ahead and say I told you so.)