- Jun 22, 2013
I don't know what makes you say that, but I sure hope you don't run any business as that's not a professional attitude toward your customer, let alone a customer who just spent $4,000 on headphones.
After I contacted my dealer and sent them the picture of the headphones, I received a call from someone at Audeze name Mark (he sounded like someone with higher authority than the receptionist that I talked earlier). He was much more friendly and empathetic to the situation. He agreed that the color seems odd, and offered to make it right for me. They will replace the wood rings with a uniform, darker color all around the ring (not half dark, half yellow like it is now) when they have them back in stock.
Some people may say I'm cherry-picking. But if you think for me a little bit, I didn't anticipate to spend $4,000 and have this kind of dissatisfactory service/product either.
I run a business, and you are correct, the customer is always right, at least if you want to continue to be in business. Mark did the right thing, when you pay this kind of money, you want it to look and feel as advertised, not just sound. I am in the food business, and I can tell you without a doubt, if a customer feels slighted in any way, the food will taste different to them, meaning they will not enjoy their meal. He may have gotten what Audeze feels he paid for, but if he doesn't feel he got what was advertised, they could be the most incredible pair of headphones he will listen to in his lifetime, but the fact that he feels slighted will not allow him to enjoy them. Just my 2 cents.