[paramac]

Hello, - yes, I have already found such solutions for other models, but I don't think everyone is up to the task of doing it themselves, so in my opinion two points are important:
1. Appropriate support from the dealer when replacing the battery.
2. As with the FiiO, I have the M11 Plus myself, an appropriate battery management system with which you can limit the charge to 80%. This saves the battery a bit, especially if you operate the devices on the mains. The new M23 even goes a step further here, it has two USB ports, one is only for data exchange and the other is solely responsible for the power supply, so you can completely decouple the battery from the system when you don't need it.

(Sorry if the grammar is a bit incorrect, I have my texts translated by Google, unfortunately my English is not that good)

 

[paracelsius]

I understand your concern, this is not a cheap device. But if in the case of cheaper and less prestigious devices there is always a solution with the battery, in the case of the SP3000 and SP3000T, battery replacement is possible either in a service center or at home (if you have skillful hands). The SP3000T is still young, the problem with the battery has not arisen yet. But you can write to the service center and ask, we will also be interested to know their answer.

 

[JasonNYC]

2. As with the FiiO, I have the M11 Plus myself, an appropriate battery management system with which you can limit the charge to 80%. This saves the battery a bit, especially if you operate the devices on the mains.

Per my previous post on August 30, this option is being added via firmware update around mid-September.

 

[paramac]

But you can write to the service center and ask, we will also be interested to know their answer.

Hallo

In Germany, there seems to be no direct representation of AK for several years. There are only a few official dealers listed by AK, but apparently no longer any service stations. So I can't contact anyone who could give me a meaningful answer.

 

[npatrix]

Hallo

In Germany, there seems to be no direct representation of AK for several years. There are only a few official dealers listed by AK, but apparently no longer any service stations. So I can't contact anyone who could give me a meaningful answer.

Actually the repair services for Europe are based in Germany, unfortunately the service standard is average, which for this brand is a peaty.

DM Solution

- Astell & Kern Service –

Ober der Röth 4

65824 Schwalbach, Germany

 

[JasonNYC]

Hallo

In Germany, there seems to be no direct representation of AK for several years. There are only a few official dealers listed by AK, but apparently no longer any service stations. So I can't contact anyone who could give me a meaningful answer.

Authorized Repair Center for Europe (located in Germany):

DM Solution
Ober der Roeth 4, 65824 Schwalbach, Germany
Email: info@astellkernservice.de
Tel : +49 (0) 6196 / 953 573 0
Business Hours: Monday to Friday - 09:00 ~ 17:00, Lunch time12:00 ~ 13:00

You can also contact Astell&Kern's global support team with any service questions at - astellnkern@astellnkern.com

 

[paracelsius]

Hallo

In Germany, there seems to be no direct representation of AK for several years. There are only a few official dealers listed by AK, but apparently no longer any service stations. So I can't contact anyone who could give me a meaningful answer.

I wrote a letter (a month ago) to the official address astellnkern@astellnkern.com with som questions about the battery. You can write to them too, they respond quickly.

My question:
Hi! Yesterday I listened to music on my SP3000T. The battery dropped to 4% and, without turning off the music, connected it to power. Charging began, but I continued to listen. The player played in tube amp and the battery was charging, and I listened practically in desktop mode. Does this somehow affect the life of the battery? Is it even possible to leave the player connected to the power supply and listen to music when fully charged without harming the battery, or is it better not to? The player probably always runs on battery power (when plugged in also), not mains power. Then the battery will be constantly recharged, that is, connected and disconnected from the power supply. Isn't it? Or, when the player is fully charged, the battery is turned off and the player then works only from mains power?

The answer:
Official, Astell&Kern
Hi,

Thank you for contacting Astell&Kern.
This is regarding your inquiry about SP3000T.

While the device can be used while charging, the device may become warm, so handle it carefully.

The power manager part on the device will do the adjustment for charging accordingly based on the battery situation.
However, it is advisable to remove the unit from the charger after it is fully charged.

Thanks and Best Regards,
Astell&Kern Team.

 

[energie]

There is no desktop mode then

 

[paracelsius]

There is no desktop mode then

You can listen to music while charging (or use any other functions), but this can heat up the device. So, you need to constantly monitor the temperature. Under any operating conditions, the player will work from the battery, even when charging, so there is no desktop mode as such.

 

[energie]

You can listen to music while charging (or use any other functions), but this can heat up the device. So, you need to constantly monitor the temperature. Under any operating conditions, the player will work from the battery, even when charging, so there is no desktop mode as such.

This will destroy the battery

 

[paramac]

The power manager part on the device will do the adjustment for charging accordingly based on the battery situation.
However, it is advisable to remove the unit from the charger after it is fully charged.

Thanks and Best Regards,
Astell&Kern Team.

Hello

Unfortunately, the answer means that the battery is always involved when the device is connected to the mains, which is why it is recommended that you unplug the device from the mains when it is full - so no energy management. The battery is therefore always subject to a certain amount of additional wear and tear, even when you don't actually need it.
If you then consider that the device almost always uses more power than stated by the manufacturer, no matter what operating mode or what files I play, I have not yet managed to get below 15% power consumption per hour, which means that the battery is empty after a good 7 hours at the latest. This also results in greater battery wear and tear.

The only hope here now lies in the announced update and that at least when the battery has been brought to a predetermined charge, it will be disconnected if the device is still operated with mains power. There will always be situations where the device has to remain connected to the mains for a longer period of time, e.g. if you want to use it in DAC mode.

 

[energie]

Hello

Unfortunately, the answer means that the battery is always involved when the device is connected to the mains, which is why it is recommended that you unplug the device from the mains when it is full - so no energy management. The battery is therefore always subject to a certain amount of additional wear and tear, even when you don't actually need it.
If you then consider that the device almost always uses more power than stated by the manufacturer, no matter what operating mode or what files I play, I have not yet managed to get below 15% power consumption per hour, which means that the battery is empty after a good 7 hours at the latest. This also results in greater battery wear and tear.

The only hope here now lies in the announced update and that at least when the battery has been brought to a predetermined charge, it will be disconnected if the device is still operated with mains power. There will always be situations where the device has to remain connected to the mains for a longer period of time, e.g. if you want to use it in DAC mode.

i dont think that feature will solve the problem since will charge to 80% then cut the power off but if you are still using it will drop to 79% then start charging?

 

[paramac]

i dont think that feature will solve the problem since will charge to 80% then cut the power off but if you are still using it will drop to 79% then start charging?

A lot will depend on how energy management is implemented. There is a technology that requires the battery level to first fall to a certain level due to a certain amount of self-discharge before the electronics decide whether to recharge it. In my experience, this level is somewhere between 5% and 10% discharge.
In plain language, if the charge level falls below 70% - 75%, for example, the battery would only be recharged when connected to the mains, and constant mini-charging would then not be necessary.
But it does have a certain advantage that the battery is not constantly driven to its limit of 100%

 

[energie]

hope so, i would really start using it on my desktop even if i own a desktop setup

 

[paramac]

Yes, I have one too, but it's not mobile, it's stationary. I connect the AK to the MacBook every now and then and the power is supplied by its battery or sometimes by the mains power.