I ordered some Shure and ETY ear tips and an ETY zippered earphone case from them back in November and never received anything, although my account was debited.
I emailed them and they replied saying they always stick by their customers and I could have a full refund or they would send replacements, my choice.
I emailed them back (which incidentally was a pain in the nuts as you can't reply direct to their email, you have to contact them through EBay messages) letting them know I would like replacements.
They then sent another email (replying to my answer) asking the same question, do I want a refund or replacement?
I went through the pain of replying again via EBay saying I wanted replacements and they sent me another reply asking the same question again. What!
I then sent them another message via EBay stating that I didn't want a refund, just what I ordered, and please could they stop asking me the same question over and over again and just send me what I ordered.
This is where we are at the moment, I've paid for the goods but received nothing (yet!). I'm just hoping they are going to come through with my order soon or I'll have to get onto PayPal (more messing about).
They seemed quite genuine in their emails, just incapable of reading what I had written. I don't want to slag them off unnecessarily, so will update this thread if I do in fact receive anything from them.
In the meantime I've had to order the Shure tips from somewhere else, which I received three days later.
Incidentally, I live in the UK.
