[Zorander]

Hi all,

I purchased some DIY parts from one of the reputable sites often mentioned here. Alas, I have been waiting for more than a month now and nothing has shown up. I am positive they are lost/stolen/etc in transit (quoted delivery time is up to 12 days - obviously this is way past now). I was advised to wait till 45 days have passed and the carrier will open a trace claim.

Should I listen to them and wait till 45 days have passed? I have faith the company has not cheated on me as: 1) they have a reputation to keep up, 2) I have purchased from them previously with highly satisfactory result, and 3) total value is only a little more than $50.

Cheers and TIA!

 

[webbie64]

Quote:

Originally Posted by Zorander /img/forum/go_quote.gif Should I listen to them and wait till 45 days have passed? I have faith the company has not cheated on me as: 1) they have a reputation to keep up, 2) I have purchased from them previously with highly satisfactory result, and 3) total value is only a little more than $50.

Yes, follow their advice. Preserve your good relationship with them. It's only a further fortnight.

Sorry to hear it's happened to you, though.

 

[ken36]

Do what you can. If you fail, suck it up.

 

[ecclesand]

Quote:

Originally Posted by ken36 /img/forum/go_quote.gif Do what you can. If you fail, suck it up.

That's pretty much good advice for everything in life.

For $50, I would definitely wait and give the company a chance to come thru. Most likely you paid with a CC and if you don't get the parts, you can still dispute the charge with your CC company.

 

[krmathis]

Quote:

Originally Posted by Zorander /img/forum/go_quote.gif Should I listen to them and wait till 45 days have passed? I have faith the company has not cheated on me as: 1) they have a reputation to keep up, 2) I have purchased from them previously with highly satisfactory result, and 3) total value is only a little more than $50.

Yes, hang on for a week or two more. Then do what you can...

 

[Zorander]

Excellent advice from everyone. Thanks heaps! I will wait until the suggested time and hopefully things will work out from there. The amount does not matter much to me but I do need the items so at any rate I will need to re-order them.

Cheers!

 

[LawnGnome]

Did the item not have tracking you can view?

I always prefer tracking to monitor where things are.

 

[MonolithTMA]

I've had a few things stolen from my porch, so I now have things shipped to work or to my parents house, since they are retired and home more during the day.

I hope your item arrives.

 

[KWS]

I hope your item arrives asap.God bless you.=]

 

[Zorander]

Just a quick update to let you guys know I have received the replacement items from the vendor. Finally, after some 3 months since I put in the order. It's late but they arrived nevertheless.

Thank you to everyone who replied and have a merry holiday!

 

[ken36]

Glad it worked out for you.

One of the things, I've learned, is to pay for the upgraded shipping. Unfortunately, I was not blessed with the patience gene and I get real antsy with extreme snail mail.

 

[Zorander]

If shipping local (Australia, in my case), I would have no problem with upgraded shipping since they are just a little over regular shipping. However when it comes to international shipping, the difference is more than significant enough to make you think twice (or thrice), which is the very case here.

Thankfully that shipment was insured and so I was able to lodge the claim.

 

[amphead]

Yeah, international certainly bumps it up. I agree with Ken36 on regular shipping though, I kick it up a notch if it is "really" needed. Glad it worked out in the end for you.

 

[oicdn]

wait 45 days.....if there's no result, tell them you want a reorder. A good company will suck up the loss, especially if it's as minuscule as slightly over $50 to keep a customer....

 

[Zorander]

Quote:

Originally Posted by oicdn /img/forum/go_quote.gif wait 45 days.....if there's no result, tell them you want a reorder. A good company will suck up the loss, especially if it's as minuscule as slightly over $50 to keep a customer....

I did wait for the 45 days, lodge the claim and finally receive the replacement order. There's more actually. It looks like they have sent the wrong item on a part of my order. As this concerns whether that item is the cryo-ed cable I ordered (or non-, as the package I received is missing the label that should say it is a cryo-ed product), it is hard to tell. Nonetheless they have offered to re-send me the cryo-ed cable to ease my concern.

That's one heck of a service, esp. since they have to ship internationally!