[TheMarchingMule]

I can't find a past article where they allegedly cut the cables inside one customer's computer and then said the computer was broken, but here you go: Video

Discussion: [FOX 12] - Why Geek Squad is bad - Overclock.net - Overclocking.net

Cheers, and I hope some people learn something form this before it's too late.

 

[UncleDavid218]

Did you miss the part where they took it to a different Geek Squad and it got fixed instantly for free?

 

[DanTheMiataMan]

Thats a story in my hometown!

 

[Kirosia]

I'm not a fan of BB. My cousin had an issue with the power adapter/connection on his laptop and brought it to them. (It was purchased there) He told them what was wrong, and they just completely ignored him and sent it in for repair/replacement. He got it back a month later, and the problem was still there. He sent it in again, and eventually just bought a new laptop.

 

[TheMarchingMule]

Quote:

Originally Posted by UncleDavid218 /img/forum/go_quote.gif Did you miss the part where they took it to a different Geek Squad and it got fixed instantly for free?

I watched the whole thing, yes. But at the very least it goes to show how the exception doesn't matter, especially when they merged the "F"-ranked Geek Squad with the one at HQ, so their mixed grade is an A minus.

 

[Clutz]

Even if someone at GeekSquad repaired it for free, that doesn't in any way make up for the fact that someone else intentionally damaged it.

 

[DanTheMiataMan]

The Rollercoaster Ride Of Pride, Shame, And Morality: The 10 Page Geek Squad Confession - "Stealing Customers' Nudie Pics Was An Easter Egg Hunt"


VIDEO: Consumerist Catches Geek Squad Stealing **** From Customer's Computer

 

[TheMarchingMule]

^ There's also the time (again, I can't find it) when the customer took a shower while a Geek Squad "agent" was in her house, and he left his cell phone next to the shower to videotape her.

 

[Solid Snake]

The prices they charge are outrageous...

 

[MD1032]

I hate to say it, but if there's one thing I've learned with electronics, it's that it's best to just purchase some kind of extended manufacturer's warranty if at all possible. The manufacturer is always the best source of knowledge on their product, after all.

I remember working in Office Depot for a while. I'd always recommend the extended warranties to people buying the Gateway computers (and many other electronics, especially those stupid digital photo frames with the 45 day warranty, I hope they got rid of those), especially given Gateway's horrible track record. Sure enough, they'd ignore me, and however long later, they're back, they have no warranty, and their computer has died a unique, well, Gateway death.

Extended warranties are no joke, trust me. For most electronics, you don't need them, but there are just some where you need to shell out the cash to avoid the risk.

 

[Moontan13]

The only item I bought a warranty for was a $1k LCD TV. I have not yet had anything fail where an extended warranty would have been a benefit. If something is going to break, it usually does so quickly, IME.

 

[DanTheMiataMan]

Quote:

Originally Posted by Moontan13 /img/forum/go_quote.gif The only item I bought a warranty for was a $1k LCD TV. I have not yet had anything fail where an extended warranty would have been a benefit. If something is going to break, it usually does so quickly, IME.

And if you buy your big items with a Credit Card like Visa or AMEX they will normally double manufacture warranty up to 2 years.

 

[krmathis]

Outrageous!
An unplugged cable should be found and "fixed" in a matter of minutes. Fair enough to charge a little fee for it, but certainly not $70+++

 

[olblueyez]

Quote:

Originally Posted by UncleDavid218 /img/forum/go_quote.gif Did you miss the part where they took it to a different Geek Squad and it got fixed instantly for free?

Did you miss the part where BB taught their employee to over charge and upsell when they cant figure out a problem? Or even better yet, lie about being able to find the problem. All those charges and upselling were a function of BB not the technician.

 

[apatN]

Heard this before. My dad has a magazine in which they tested exactly the same. The cut the HDD cable so it wouldn't boot and took the PC to several stores. Some stores said it was FUBAR and that it would be cheaper to buy a completely new pc. It was the bigger stores that failed miserably.
Funny enough, the best store was a very small place. They got back their PC with a simple note that stated the problem: "Broken cable, new cable and fixed."