soloz2
Headphoneus Supremus
- Joined
- Jun 30, 2006
- Posts
- 2,309
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I have an Oppo DV-971H DVD player that I have enjoyed for about a year and a half. About 6 months ago the tray started sticking and would not always open, but playing with it or unplugging it then plugging it back in would get it to open. It was an annoyance, but the unit displayed great video and I didn't have money to buy a new one so I kept playing with it. At one point a few months ago the tray stuck so bad that I actually took the cover off to see if it was caught on something, it worked as soon as I took the cover off so I put it back on and kept using it.
Earlier this week the tray stopped opening period. It didn't matter what I tried to do it wouldn't open. I emailed Oppo support and they responded to me later that day with some suggestions. None of their suggestions worked so they said I would have to send it in for repairs. Now, wanting to know if it would be cheaper to just buy a new unit I asked what it would cost and they said all I had to cover was shipping to them and they would cover the rest. Now, I was very clear and upfront with them that my unit was about a year and a half old. They never once asked for proof of purchase or where I bought it. they just offered to fix it free of charge.
Yesterday I got the RMA # and then shortly after I received an email from FedEx with a paid postage tag. Now, that is customer service!
Oppo makes a great product both for video and audio (I use mine for both, but primarily video) at a great price and they stand behind their products. To me this is just another reason to purchase an Oppo unit
Earlier this week the tray stopped opening period. It didn't matter what I tried to do it wouldn't open. I emailed Oppo support and they responded to me later that day with some suggestions. None of their suggestions worked so they said I would have to send it in for repairs. Now, wanting to know if it would be cheaper to just buy a new unit I asked what it would cost and they said all I had to cover was shipping to them and they would cover the rest. Now, I was very clear and upfront with them that my unit was about a year and a half old. They never once asked for proof of purchase or where I bought it. they just offered to fix it free of charge.
Yesterday I got the RMA # and then shortly after I received an email from FedEx with a paid postage tag. Now, that is customer service!
Oppo makes a great product both for video and audio (I use mine for both, but primarily video) at a great price and they stand behind their products. To me this is just another reason to purchase an Oppo unit