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Amazon Music and Qobuz problems on the FiiO M11

Discussion in 'Portable Source Gear' started by Richter Di, Oct 9, 2019.
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  1. Richter Di
    Hi, opened a new thread since this will otherwise get lost in the mega FiiO M11 thread.
    Es geht um das leidige Thema der nicht funktionierenden Amazon App auf dem FiiO M11.

    Have the same issues!

    Have tried some of the same steps with no result.

    @FiiO I have my FiiO M11 and my Samsung A8 (2018) side by sie. On the FiiO M11 only wheel spinning on the Samsung A8 direct play back.

    I agree with you.

    This is fascinating. I downloaded whole playlists and I still get the circling play/pause button. It also does not work independent if the playlist or songs are HD or Ultra HD.

    Do not know if this is helpful. On my FiiO M11 also on Qobuz when I start my first song of a playlist which is completely downloaded (CD quality) it takes incredible long to start. Often like 30 seconds. This is not the case with the FiiO M9 or any other device.

    Other thought my FiiO M11 is not shown in the device list of my amazon music settings. Might this be the reason?

    Okay, I tried all ways described here but with no positive outcome.
    It makes no sense for me at all that Qobuz on the FiiO M11 also needs most of the time a minute to start playing (it did not on the FiiO M9, it does not on the Sony NW-ZX2 and it does not on my iPhone, iPad or Samsung A8!
    And in addition the amazon app does not working in anyway. Please @FiiO sort it out with Amazon. Thank you.
    Last edited: Oct 9, 2019
  2. kdphan
    I think it has something to do with the version of android the M11 has.
    I have no issues on my DX220 since it's a newer version.
    Richter Di likes this.
  3. Richter Di
    Lucky you!
  4. beemarman
    I have the same issue on my Astell&Kern Sp1000. It works on the Kahn Cube and the SR15 model.

    Astell&Kern think the issue is to do with the Octa-Core Processor in these devices.
    Richter Di likes this.
  5. Richter Di
    Thanks. Good to know. This would mean Amazon needs to work on the app.
  6. Richter Di
    I have to say that I am very dissapointed with the @FiiO M11. I bought this as an upgrade to my M9 in order to finally have a player I can use for all my streaming platforms. And now Qobuz stalls for a over a minute before it starts (using the app FiiO preinstalled) and Amazon Music does not work at all.
  7. Richter Di
    I tried this trick but it did not work. As i understand @FiiO (post #6662) you have to play a hi-res song with another app.
    But neither works for me. The Amazon music player does not play music which is already on the SD card and it also does not play after started an hi-res song with the FiiO player and then change to Amazon Music.
  8. Progsprog
    I tried initially with Poweramp then with Amazon music that didn't work. That's when i rebooted and tried the Hi res file within Amazon music itself, it played, then I tried the downloaded HD files etc and they were and still are playing ok. Took me a while though to find a flac file with the required > 88.2k sampling rate.
  9. Richter Di
    Can't believe that the solution was to have 88.2 exactly. It did not the trick with others but 88.2 does. Thank you so much!
    For all the ones who want to try here is a link to a free 88.2 Sample Track from eClassical: https://www.eclassical.com/custom/eclassical/files/BIS1447-002-flac_24.flac
    Progsprog likes this.
  10. gindoman
    Can you stream any of the Amazon junk after "the trick?" Or is this for only playing downloaded Amazon Music HD files?
  11. Richter Di
    Stream and play downloaded content from Amazon. Like you have turned a switch.
  12. Richter Di
    I now have tried to test the SPDIF and USB out of the FiiO M11 with the Amazon Music App. Independently of HD or Ultra HD the FiiO M11 and/or the Amazon Music app only puts out 48 kHz16 bit. Nothing else.
    Qobuz does output exactly the file kHz but only in 16 Bit and only when it finally decides to work.
    In comparison the FiiO App does output exactly the file kHz and correct bit.
  13. Richter Di
    Problems are back! Magic switch is gone
    Uninstalling the Amazon Music App does not delete the files on the SD card!
    Deleting the files and folders with the M11 explorer is not really easy but it worked.
    Will let you know if I get it going again.
  14. Richter Di
  15. Richter Di
    Never be to sure about anything. Just this morning the magic switch is broken :frowning2: No idea why and how to get back to „normal“. Will let you know if there is a way.
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