AK240 not transferring

[hukey]

Hi,
 
I have brought this problem to AK 240 owners before, but the problem still exists. Whenever I connect the AK 240 to my iMac, it can take me 5-15 times - connecting/ disconnecting/ connecting before I am able to transfer albums from my iTunes library. Astell and Kern's customer service is so appalling that I've given up with them. Any ideas from anyone out there would be VERY much appreciated. I have even deleted the app and replaced it. To no avail.

 

[JimmyPlant]

Hi folks,
apologies if this is going over old ground but I have just acquired an AK240 and I loaded her up with all my DFF ,DSD, type files and they don't play!
It just sits and doesn't play but it will play my WAV and FLAC files
Please can someone give me some help and help remove the feeling that I've bought a faulty player
The artwork for the track shows fine and it looks as though it should start playing but doesn't
The time line always has 537:06:35 at the end if that helps???

Thanks in advance