Hey Guys, this is my first post but I've read many of these threads in the past while searching for phones. I'll keep this as short as possible:
(Coles notes at the very end)
While I'm a true fan of legitimate hifi, I've never had enough money to even consider investing in legitimate sound. My priorities for headphones were as follows:
Compatible with an iPhone
Great Sound
Cheap price
Obviously you need to make sacrifices when cheap price is on your list, so I started with the Skull Candy FMJ earbuds.
While I had few complaints with the actual phones themselves, they are very poorly engineered, so the miniplug jack gets bent in your pocket (where I keep my iPhone), eventually ending in a broken wire connection.
Skull Candy's warranty and support was amazing, they sent me a new pair no questions asked. Unfortunately all new pairs have the same problem, so these broke as well. Rather than continuing to get new phones, which would inevitably break after a couple months, I chose to move on and picked up a pair of Aerial7 Tanks.
Now, the sound quality was ok. Nothing great, but I didn't have any real complaints. I feel they are lacking a lot of middle, but again it wasn't enough for me to compain. The provided cable options and great look (and comfort) made for a truly happy customer.
That was for the first week.
After 1 week of having these phones the left channel stopped working. I don't believe this is an issue with Aerial7, as my friend has the very same phones with no issues.
The problem came in with attempting to talk to customer support.
I sent them one email asking about how I can go about warranty.
After no reply for 4 days I realized I sent it to info@aerial7 and not customerservice@, so I sent a new email to customer service. Again, polite and asking for advice and procedures.
After no reply for 1 week from the second email I sent a third stating that if I did not hear back from them in 1 week, I would begin writing negative reviews on every site, blog and forum I could find. It's been 10 days now, and I feel I can't wait.
I have gotten no reply, not even an automated response, and a pair of non-working headphones I got to use for 8 days total.
While I love the look, and was recommending the phones to everyone, I would NOT recommend anyone buy them at this point, due to the fact the company is impossible to deal with. It's unfortunate really, as I really wanted to like them.
Coles notes:
My tanks broke after 7 week of purchase, and Aerial7 has refused to reply to any of the three contact emails I've sent them about warranty. They clearly don't stand behind their products or care about their customers. I would no longer recommend this brand to anyone, period.
