Logman
Head-Fier
- Joined
- Oct 12, 2006
- Posts
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Like many E500/530 owners, I experienced the cracked cable problem. When I contacted Shure about it, I got a very brief canned answer:
"Please see Shure - Service Policies for directions on having your product repaired and possible pricing if it is outside of warranty."
Unfortunately, my E500's are about 6 months out of warranty and I will have to pay $145 to get them repaired (confirmed in a later email from Shure). This surprises me since the cracked cable issue seems to be a known design defect in the product.
Does anyone have a suggestion for getting Shure to stand behind their product?
If not, I can definitely say that they have lost a customer for life. Too bad as I really enjoy the sound of these IEM's.
"Please see Shure - Service Policies for directions on having your product repaired and possible pricing if it is outside of warranty."
Unfortunately, my E500's are about 6 months out of warranty and I will have to pay $145 to get them repaired (confirmed in a later email from Shure). This surprises me since the cracked cable issue seems to be a known design defect in the product.
Does anyone have a suggestion for getting Shure to stand behind their product?
If not, I can definitely say that they have lost a customer for life. Too bad as I really enjoy the sound of these IEM's.