The LH Labs Geek Out V2+ is a DAC/amp without compare. And for that we can be thankful.
It will tantalize you with fantastic sound quality one minute, it will leave you in tears and your headphone drivers in shreds the next.
How great is the sound quality? The Chord Mojo is better, but only just. If you like music driven by the bass, the GOV2+ might even eke out a win over the Mojo, which is no slouch in the bass department itself.
It it worth putting up with everything else about it? That's for you to decide.
(DISCLAIMER: I wasn't around for the infamous LH Labs indiegogo debacle, I've never heard their Verb, so I have no particular bone to pick with them. This review is based on my experience with the unit being reviewed, which I paid for in full out of my own pocket)
Build and Design
The physical design isn't so unreasonable. The form factor stacks well with a smartphone or DAP, there are two micro USB ports (one for data, one for charging the battery) and two 3.5mm headphone jacks, one TRS single ended one TRRS balanced. A red rubber plug comes preinstalled in the balanced out to keep you from using the wrong one by mistake. Using a standard 2.5mm jack might have been a more elegant solution, but it's hardly worth complaining. To their credit, they use the correct TRRS format (from tip to sleeve L+, R+, L-, R-); a headphone hardwired this way needs only a simple adapter for full single ended compatability. Next to the power switch are the only two buttons, one toggling between filter modes, one toggling between low and high gain. The problems are with the implementation.
My dad once shared an anecdote with me: he was borrowing his parents' car, an American Motors Rambler, when the gas tank fell off, and dragged across the pavement, creating sparks the entire way. THE GAS TANK. SPARKING ALONG THE GROUND. Turns out it was held on with only a single steel tie, which failed.
The GOV2+ may not be quite so life threatening when it fails, but it's no less frustrating. The most positive thing I can say about the build is when something breaks it breaks slowly, working intermittently at first, which gives you plenty of time to shop for replacement parts.
My unit is enclosed in a 3D-printed case of the kind you might expect to find as a prize in a children's cereal box. It's held together by double sided tape, which thankfully comes loose via heat gun. I know because when the rickety power switch began to fail, I had to pull it apart to install a much superior replacement switch from Radio Shack, which I superglued to the outside of the case. After that, the balanced 3.5mm TRRS socket has stopped making a connection with the plug; I am still working on a fix. It apparently isn't as simple as soldering in a replacement via 4 wire leads.
(I say "my unit" because to be fair, LH Labs shipped later units with a better case that I've heard is better. They even offered a free upgrade for anyone with a printed case, but getting it requires shipping it in to them, a condition I consider unacceptable because the turnaround time is measured in years. That's assuming it's ever "turned around"; some users have reported waiting 5 or 6 months so far, without even being able to contact the company to check on their status. They may NEVER get their unit back. When I opened a ticket on the LH website (you cannot email them directly), the page promises a reply in 24 hours. After a week I opened a second ticket asking for service for the first one. Several days later, I received a form letter saying they were using the Thanksgiving weekend to catch up on their return request backlog. I received the same email two or three more times that week. It's now nearly Christmas, and I've yet to hear anything else from them. It's safe to say their customer support is nonexistent)
In the promotional documentation (more often called the owner's manual), LH makes a big deal about making a deliberate choice not to have any relays or capacitors on the output of their class A amp, for the greatest possible sound quality. However, this is an area where they really should have compromised a bit. As a result of their proud decision, there is a massive DC flux to the headphones every time it's powered off. Because it's a portable DAC with only micro USB connectivity, every time the USB cable gets jiggled an iota is effectively a "power off." So in practice, this happens unexpectedly all the time, meaning there is literally no possible way to protect your headphones from the DC spike, short of not using the unit; you will blow out full sized headphones, using earphones is flat out suicide. Even with high impedance headphones that won't necessarily be destroyed, the DC punch can still be painful to your ears. I have trouble crediting the notion that the engineers at LH couldn't design some way of protecting your headphones with only a minimal impact on sound quality, if the impact was audible to begin with. Plain and simple, this is an irresponsible design that demonstrates either laziness, carelessness, or contempt for their customers. You can decide which.
Sound Quality
We head-fi audiophiles will go through a lot to chase that ideal sound, but what could possibly be worth putting up with the issues discussed above?
When it's working, the sound is sublime. Punchy and powerful, detailed yet musical, just the right amount of warmth over a black hole background, the sound gets an A grade. And that's just the single ended output. The output impedance is a fraction of an ohm, which makes it such a shame it's so dangerous to use sensitive IEMs. The balanced out takes everything to the next higher level, and provides enough power to drive almost any pair of cans out there. I retermimated my only HD800 cable to be compatible with the balanced jack, and I've never heard them sound better. The highs are never sibilant, the lows are an encounter with a freight train during an earthquake, yet remain balanced, never seeming overemphasized compared to the rest of the spectrum. And the texture...I'm sure the mids and highs are great too in this regard, I'll focus on them to confirm sometime, I promise, just as soon as I'm finished focusing on the bass. Tomorrow, maybe.
The GOV2+ has a special synergy with certain headphones. The aforementioned Sennheiser HD800 is musically transcendant on the balanced plug, as is the suddenly wonderous Audio Technica M50, which became utterly transparent, surpassing even my favorite closed can, the PSB M4U 1. It's cosmically unfair that the M4U 1s aren't easily compatable with a balanced system without serious modification that would compromise their usefulness for regular operation. The same goes for the Klipsch Status, another personal favorite that I imagine could be ascended to legendary heights, if only I could balance them.
Conclusion
Yes, the Chord Mojo is undeniably superior to the GOV2+ in sound quality and technical ability, which becomes apparent with a direct AB comparison. It's timing is simply unmatched by anything I've heard, and probably by anything at all. But it doesn't inspire the same emotions that the GO does. The Mojo often leaves me wishing for more bass impact, for example. Though it is technically superior, when you're listening to the GOV2+ it's close enough not to matter. The Geek Out has that quality of musicality that's almost ineffable; it's something you viscerally miss when you don't have it, in a way that the Mojo doesn't match. To my ears and brain, at least. Personified the Mojo is a college educated, witty, and beautiful blonde olympic athlete that we should all look to marry. The Geek Out V2+, on the other hand, is the wild miniskirt wearing girl you met at the club; you might spend a fortune buying her drinks before she talks you into getting a baggie of coke, and if you've any cash left in your wallet she's likely to steal that too, but she'll also give you the wildest night of your life. I love the mojo, but I still fantasize about the Geek Out V2+
It will tantalize you with fantastic sound quality one minute, it will leave you in tears and your headphone drivers in shreds the next.
How great is the sound quality? The Chord Mojo is better, but only just. If you like music driven by the bass, the GOV2+ might even eke out a win over the Mojo, which is no slouch in the bass department itself.
It it worth putting up with everything else about it? That's for you to decide.
(DISCLAIMER: I wasn't around for the infamous LH Labs indiegogo debacle, I've never heard their Verb, so I have no particular bone to pick with them. This review is based on my experience with the unit being reviewed, which I paid for in full out of my own pocket)
Build and Design
The physical design isn't so unreasonable. The form factor stacks well with a smartphone or DAP, there are two micro USB ports (one for data, one for charging the battery) and two 3.5mm headphone jacks, one TRS single ended one TRRS balanced. A red rubber plug comes preinstalled in the balanced out to keep you from using the wrong one by mistake. Using a standard 2.5mm jack might have been a more elegant solution, but it's hardly worth complaining. To their credit, they use the correct TRRS format (from tip to sleeve L+, R+, L-, R-); a headphone hardwired this way needs only a simple adapter for full single ended compatability. Next to the power switch are the only two buttons, one toggling between filter modes, one toggling between low and high gain. The problems are with the implementation.
My dad once shared an anecdote with me: he was borrowing his parents' car, an American Motors Rambler, when the gas tank fell off, and dragged across the pavement, creating sparks the entire way. THE GAS TANK. SPARKING ALONG THE GROUND. Turns out it was held on with only a single steel tie, which failed.
The GOV2+ may not be quite so life threatening when it fails, but it's no less frustrating. The most positive thing I can say about the build is when something breaks it breaks slowly, working intermittently at first, which gives you plenty of time to shop for replacement parts.
My unit is enclosed in a 3D-printed case of the kind you might expect to find as a prize in a children's cereal box. It's held together by double sided tape, which thankfully comes loose via heat gun. I know because when the rickety power switch began to fail, I had to pull it apart to install a much superior replacement switch from Radio Shack, which I superglued to the outside of the case. After that, the balanced 3.5mm TRRS socket has stopped making a connection with the plug; I am still working on a fix. It apparently isn't as simple as soldering in a replacement via 4 wire leads.
(I say "my unit" because to be fair, LH Labs shipped later units with a better case that I've heard is better. They even offered a free upgrade for anyone with a printed case, but getting it requires shipping it in to them, a condition I consider unacceptable because the turnaround time is measured in years. That's assuming it's ever "turned around"; some users have reported waiting 5 or 6 months so far, without even being able to contact the company to check on their status. They may NEVER get their unit back. When I opened a ticket on the LH website (you cannot email them directly), the page promises a reply in 24 hours. After a week I opened a second ticket asking for service for the first one. Several days later, I received a form letter saying they were using the Thanksgiving weekend to catch up on their return request backlog. I received the same email two or three more times that week. It's now nearly Christmas, and I've yet to hear anything else from them. It's safe to say their customer support is nonexistent)
In the promotional documentation (more often called the owner's manual), LH makes a big deal about making a deliberate choice not to have any relays or capacitors on the output of their class A amp, for the greatest possible sound quality. However, this is an area where they really should have compromised a bit. As a result of their proud decision, there is a massive DC flux to the headphones every time it's powered off. Because it's a portable DAC with only micro USB connectivity, every time the USB cable gets jiggled an iota is effectively a "power off." So in practice, this happens unexpectedly all the time, meaning there is literally no possible way to protect your headphones from the DC spike, short of not using the unit; you will blow out full sized headphones, using earphones is flat out suicide. Even with high impedance headphones that won't necessarily be destroyed, the DC punch can still be painful to your ears. I have trouble crediting the notion that the engineers at LH couldn't design some way of protecting your headphones with only a minimal impact on sound quality, if the impact was audible to begin with. Plain and simple, this is an irresponsible design that demonstrates either laziness, carelessness, or contempt for their customers. You can decide which.
Sound Quality
We head-fi audiophiles will go through a lot to chase that ideal sound, but what could possibly be worth putting up with the issues discussed above?
When it's working, the sound is sublime. Punchy and powerful, detailed yet musical, just the right amount of warmth over a black hole background, the sound gets an A grade. And that's just the single ended output. The output impedance is a fraction of an ohm, which makes it such a shame it's so dangerous to use sensitive IEMs. The balanced out takes everything to the next higher level, and provides enough power to drive almost any pair of cans out there. I retermimated my only HD800 cable to be compatible with the balanced jack, and I've never heard them sound better. The highs are never sibilant, the lows are an encounter with a freight train during an earthquake, yet remain balanced, never seeming overemphasized compared to the rest of the spectrum. And the texture...I'm sure the mids and highs are great too in this regard, I'll focus on them to confirm sometime, I promise, just as soon as I'm finished focusing on the bass. Tomorrow, maybe.
The GOV2+ has a special synergy with certain headphones. The aforementioned Sennheiser HD800 is musically transcendant on the balanced plug, as is the suddenly wonderous Audio Technica M50, which became utterly transparent, surpassing even my favorite closed can, the PSB M4U 1. It's cosmically unfair that the M4U 1s aren't easily compatable with a balanced system without serious modification that would compromise their usefulness for regular operation. The same goes for the Klipsch Status, another personal favorite that I imagine could be ascended to legendary heights, if only I could balance them.
Conclusion
Yes, the Chord Mojo is undeniably superior to the GOV2+ in sound quality and technical ability, which becomes apparent with a direct AB comparison. It's timing is simply unmatched by anything I've heard, and probably by anything at all. But it doesn't inspire the same emotions that the GO does. The Mojo often leaves me wishing for more bass impact, for example. Though it is technically superior, when you're listening to the GOV2+ it's close enough not to matter. The Geek Out has that quality of musicality that's almost ineffable; it's something you viscerally miss when you don't have it, in a way that the Mojo doesn't match. To my ears and brain, at least. Personified the Mojo is a college educated, witty, and beautiful blonde olympic athlete that we should all look to marry. The Geek Out V2+, on the other hand, is the wild miniskirt wearing girl you met at the club; you might spend a fortune buying her drinks before she talks you into getting a baggie of coke, and if you've any cash left in your wallet she's likely to steal that too, but she'll also give you the wildest night of your life. I love the mojo, but I still fantasize about the Geek Out V2+
That being said.....I'm glad I got the last batch and didn't have to go through all the horror stories, though I had to wait the longest out of any backer. I am glad they got the product to me at least, but I don't know how they will keep running shop with such a terrible reputation, unfulfilled products, and inability to sell their current products. I understand your 2 stars!