I just got an update about my RMA shipment from Audeze. I was told: "We will be shipping your headphones to you directly from our warehouse, but that inventory won't be shipped to us until likely the end of this week, so it will be another 2-3 weeks before we are able to ship yours out...

After going back and looking, I believe you're correct. I misinterpreted the timeline.

This is definitely different from how they were shipping before. When using DHL it only took two days for final delivery after arriving in Hong Kong. Now this looks like it's over a week after getting to the USA. If this is correct it looks like everything is being routed through Dallas Texas...

Yes, but it took about a week for it to update. Once it finally started moving I got my headsets two days later. But this was through DHL. From what it looks like, a lot of packages are going through the USPS, so this will probably change the shipping timeframe a little.

I know when I got my first set my tracking didn't update for about a week. Once the tracking updated, I had my Mobius delivered two days later. But this was through DHL.

Technically I only ordered one. The second one I won in the indiegogo refferal competition. So I assume they processed it like I had bought a two pack.

Mine was one number for the set. But they were in two separate boxes. This was through DHL.

I had the same happen to me. I contacted them last week and was given two RMA numbers, one for each headset, and a pre-paid label to use for returning them. My last contact with them basically said that they received my headsets and the orders had been put in to get new ones shipped to me. I was...

@Audeze, when should the people that need to do RMAs be contacted to swap their units?

Mine was delivered directly by DHL.

I'd suggest that you contact their support and see if they can do anything for you.

They did not cross-ship mine. I had to send in both my headsets and am now waiting to get my new ones. This is also possible because I jumped the gun and never waited for them to contact me about RMA. I wanted to get it taken care of and contacted them to get the process started. As far as...

Just as a heads-up for anyone that needs to RMA their headset(s), I sent mine back in and was told that I should expect my new headsets to ship by the end of the month. However, I almost goofed it up. They require ALL ACCESSORIES to be returned with the headsets. I had forgotten to include the...

Once it was actually shipped out of HK, it only took two days. But overall, it took a week from when I got my tracking number to actually get the headphones.

I just shipped off my RMA units. When I asked about when I should be getting my replacements I was told "We do not have an exact shipping date set for the reworked units, but we expect to start shipping those out within the next 1 to 2 weeks." @Audeze, is this timeline specific to RMA units, or...

I contacted them yesterday and they specifically asked for the SNs from my two headsets, as well as my shipping address. If you didn't provide those, then you might want to contact them.

They didn't contact me. I contacted them.

So to be fair I'm unsure when I'll actually get my replacements, but I have already started my RMA process with @Audeze. Once I get more information as to when I should be getting the replacements I'll give an update.

The top 20 fan packages are shipping separately. Same goes for the headphone stands.

The headphones are shipping to the USA via DHL. I got my tracking number after calling DHL and asking if they had record of any package coming to my name and address. This happened after my original package was returned to sender.

@Audeze, for the people that will need to send back units for replacements, will we be able to do cross shipments? ie. we keep ours until the new arrive, then send back with a pre-paid label?

For the people that had unit returned to sender. My new tracking updated this morning saying to expect delivery on Monday.

That's good to know. Hopefully I'll get some kind of an update soon then.

I feel exactly the same way. I don't mind waiting, but when I'm told specifically that the package is on it's way I'd like to be able to have accurate tracking for it.

So even though I did get a new waybill number from DHL it's still not showing any movement at all. Just says the label was created. I'm not really confident that it was actually shipped.