Does anyone know how Sennheiser is with returns? They don't have much info on their website: "What is your refund policy? The Sennheiser store by Digital River offers a 30-day money back guarantee." This led me to believe it would be fine. However, when I put in the return request, I got this...

I know this topic has been posted about several times over the years, but I haven’t been able to find success given any of the previous recommendations I’ve read. I’m really hoping someone can help or has a new suggestion. Here’s what I’ve tried so far that hasn’t worked: 1. Just pulling...