Apologies for how long my post may get, I'm attempting to be as detailed as possible in hopes that someone may be able to help me with my issue as I've sent in my Hugo 2 back for repair about 3 times for the same issue. So, I have a Hugo 2 that runs in desktop mode connected to a relatively...

It is the standard Chord Charger that came with the Hugo 2.

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So, from early testing going from 384k to 192k didn't keep the audio for switching off. However, when I run the device without the charger plugged in the audio cutting off doesn't seem to happen. It only seems to happen at random when running the Hugo 2 while it's plugged in which is strange to...

I guess you could describe it as sounding like that sir. As of right now, the audio cutoff seems to only happen when the device is is plugged in using the charger that came with the Hugo 2. When running with no charger plugged in, the audio doesn't seem to be cutting out.

Thank you for your reply, the audio cutout doesn't happen with my Rotel RA-1572 or any other USB audio device connected to my PC, only the Hugo 2. I primarily use my Hugo 2 in a setup where it's connected to my pc via USB, I then run the Hugo 2 via audio composite cables to my Rotel which drives...

Was curious if I could get the advice of any engineers here. So, I've owned my Hugo 2 for a about a year now. I've really enjoyed it as a dac, but I've had to send it back a few times for repair due to the Dac randomly not playing any sound. I either have to switch to another audio device, play...

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Since my Hugo 2 is out of warranty, I was referred to this company by Chord to have them repair it in the U.S. https://www.theservicedepartmentct.com/ Has anyone had their device repaired by this company? Since Chord recommended them I'm sure they'll do a good job, my worry is upon looking at...

Thank you for your reply, I can try on another setup and see. Thankfully this time I was able to get a response back from Chord and if things go well hopefully I'll be able to ship it in for someone to take a look and hopefully get it repaired. I really appreciate all the responses, thank you!

Thanks for the response, my Hugo 2 is connected to my HP Omen PC via a USB cable. The current USB cable I'm using is nothing crazy, but pretty decent. It's a micro USB to USB-A cable from a brand at Target called "Heyday". The one I had before it was a $20 Belkin cable. I've experienced the...

Thank you for the reply, unfortunately I don't believe the issue is a USB cable issue because the one I'm using is new. I'll resume playing back some audio and then I'll hear the noise blast through my speakers or headphones. It occurs randomly, could be 1 hour into using the Hugo 2 , could be 3...

Hello everyone, for the most part I've been enjoying my Hugo 2. However, for some time now I've been experiencing an issue that happens randomly where the device makes a loud static noise (similar) to the sound you get from the old crt tv's when you land on a channel that doesn't work. The issue...

Thanks so much for the reply, I'll give this brand a shot!

Any quality headphone stand recommendations for the Stellia's that'll offer good support? Various price ranges are welcome.

Does turning off the Hugo 2 every now and then have a significant impact on the longetivity of the product vs leaving the unit on all the time? I ask because I know for some units the act of switching it on and off causes the internal parts to wear a bit faster. All answers are appreciated...

Any recommendations on desktop amps (past and current) that pair well with the Hugo 2 without sacrificing on the resolution? I might upgrade to the Audeze LCD 4/5 one of these days which would require a bit more power. Any recommendations at various price points would be welcome. I'm looking for...

@Daniel Johnston. The Corpse Cables do have my interest. Do you feel that their build quality is significant enough to justify their price over the Hart Cables? It'll cost me anywhere from 60- a little over $70 for the Hart Cables. Corpse will be in the $200 range. What's the difference with...

What is the exact spec of the Arctic cable that you like with the Stellia? How much would it cost? If it's on the pricy side, what alternative under $200 would you say is a good alternative?

What stands out about Arctic vs Hart audio sir? Also, which of their cables would you recommend for the Stellia? Arctic definitely seems to be quite pricy. I don't mind paying extra for a well made cable, but I'm seeing some of their cables at over $2000

Thanks to all who responded, I have decided to give Hart Audio a shot. I do have one question though... Do interconnects degrade audio quality? For example a "balanced" to 1/4" interconnect vs just having the cable naturally terminated to a 1/4". The reason I ask is because my Hugo 2 doesn't...

Personal recommendations for a quality single-ended aftermarket cable for the Focal Stellia? The one in the box is a little too short for my desktop setup. Please nothing crazy expensive. I just don't think the cables costing $300+ are justified, much less $1000.

Does anyone have the issue with their Hugo 2 in which they get this loud static noise that comes out forcing them to restart the DAC? It happens occasionally, and when it does It sounds similar to the same sound the old school tv's with an antenna would make when you tuned into a channel that...

Thank you for sharing, I'll definitely take a look. Also curious to get Mr. Watt's honest opinion on this topic.

What are your opinions of a DDC for a Hugo 2, the ifi Igalvanic is an example. Do they make a difference or are they kind of unnecessary? I have a HP Omen with a i7 processor, a GTX 1060 graphics card, and a bigger fan inside for cooling purposes. Not sure if there's enough inside to create...