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  1. razzer001

    Brainwavz HM100 and Alara announced

    Ah, should have looked harder on his youtube page :cold_sweat: , thank you for posting the video. He has many valid points, which we have considered before, especially on price, but the Alara was never intended for a mass seller, more us pushing our in house production capabilities. Just...
  2. razzer001

    Brainwavz HM100 and Alara announced

    Didn't see that video, could you post or point out which video it is. I guess it was a fair assumption but the reason we haven't marketed or pushed the Alara since the start of the summer is more of supply issue than sales. The Alara is in stock and out of stock often as we get components to do...
  3. razzer001

    Brainwavz HM100 and Alara announced

    Not sure why at the top the link to the bottom of page is saying out of stock, it is in stock and we are still producing, but we only sell it through our own webstore.
  4. razzer001

    Brainwavz B2 Impressions & Discussion Thread

    Good news, this project is actually starting to take shape. Just as an update to those interested, the Phoenix (B2) will: - Will be made via 3D printing, durable and sturdy - Will be ergonomically designed, it will not keep to the original design of the B2. - We will keep to a small batch...
  5. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    A bit of both actually. The are coated a top of the printed shell, they are not embedded in the resin as that would obstruct with the printing, however the shells are then topped with a hard enamel lacquer sealing the coat permanatly. The hard enamel lacquer essentially forms a hard plastic...
  6. razzer001

    Brainwavz Alara Planar Headphones - Review Thread & Future Brainwavz Planar Development

    I am glad all of you are enjoying our Alara. I also can happyily inform that the Alara is in stock at Amazon.com (ships from Amazon). https://www.amazon.com/dp/B07PQB3SS5 This also means if youre in the US and purchase of our direct webstore we can have the Alara shipped from our US warehouse...
  7. razzer001

    Brainwavz Alara Planar Headphones - Review Thread & Future Brainwavz Planar Development

    At this time we dont plan on carrying it at Amazon and if we do the discount would not be applicable on Amazon. We do offer returns to our UK forwarding address. As for your question on the replacement driver, I have no clue, theyre not our brand, all I can say is that the drivers wouldn't...
  8. razzer001

    Brainwavz Alara Planar Headphones - Review Thread & Future Brainwavz Planar Development

    @nicholars Your questions are quite valid and I dont find them negative. Firstly with customs, when products ship from our own hq we declare usually under US$50. Normally to most countries this will get the parcel through with little to no duty. In the case of the UK if you opt for registered...
  9. razzer001

    Brainwavz HM100 and Alara announced

    If you are referring to the prototype I posted, there is no pricing info I want to publish publically, way too early at this stage. If you mean the Alara, well now, check our website, it just happens to be our Lunar new year sale ;) Thanks for buying, I hope you enjoy our Alara :)
  10. razzer001

    Brainwavz HM100 and Alara announced

    Thanks for your review and comments. We are working on more earpads for the Alara, along with a quick hack to allow the current earpads we sell to attach to the Alara. PC Mag has published their review and a Editor Choice recommendation. “Bottom Line: The planar magnetic Brainwavz Alara...
  11. razzer001

    Brainwavz HM100 and Alara announced

    At this time we only are supplying the hybrid earpads. Down the road we will probably start making other types of earpads for the Alara.
  12. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Just a FYI, our B400 have won Trusted Reviews best in ear award for 2018 Award: https://www.trustedreviews.com/news/trusted-reviews-awards-2018-3592862 Review: https://www.trustedreviews.com/reviews/brainwavz-b400 Also there a detailed review just posted at Review hubs...
  13. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Am not sure when you made your purchase, but some time way back we changed the nozzle design and dropped the recessed notch in the nozzle. We also added a top cost of hard lacquer, this give the icey frosty look. In terms of sound, that's never been changed, I think any differences you hear is...
  14. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Our team normally replies within 1 working day, usually if there is no seen reply from us after sometime it is usually due to our email being filtered into a spam folder. Please could you post your support ticket number here or pm it to me so i can double check. Thanks.
  15. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Almost all orders through our site are shipped through our network of third party warehouses in Hong Kong, USA and UK, with the exception of some items needing to be shipped by Fedex outside the US/EU. Although in the past we used to directly fulfill orders ourselves, we have not done so for...
  16. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Unless they are left under direct sunlight or a uv lamp for a long time, they will not yellow rapidly, however like many transparent plastics, some yellowing can be expected after a long period of time. You can contact our support to send your unit back to be rehoused, only cost is shipping...
  17. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Normally before i start trying out any new head gear, i give my ears a few days of rest, usually around 2 to 3 days, without listening to any earphone/headphone, this sort of helps clean your hearing palette, kind of like when people do wine tasting.
  18. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Am glad that you're enjoying our B400. Just to chime in on balanced vs dynamic on specifically why some companies prefer one over the other, you also need to factor access to technology/quality suppliers/technical talent.
  19. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    There should be stock now at Amazon.co,uk with shipping to EU member states. As for warranty, it would need to be sent back to us in Hong Kong. Not sure if the two are the same, however @three0s issue is somewhat a general issue people find with MMCX connectors, due to tolerance levels you...
  20. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Sorry for being AFK, i've been pleasantly been on a break for CNY :) All our B400 sent out to customers since the first batch have been ported, i went with the port in the end as we found it reduced air pressure build up. Thats a pretty standard answer our support team will give for anyone...
  21. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Pretty sure it happened in transit, such damage wouldnt have passed through unnoticed whem being made and wouldn't make any sense for us to pack and ship a cracked item. Probably the parcel was put under a lot other heavy parcels. Yes, but we are not doing this at this moment as we don't have...
  22. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    BTW those that have been waiting to purchase these off Amazon.com and Amazon.co.uk (with shipping throughout EU), we will start to have B400 frosty units stocked at each respective site by this coming Monday.
  23. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    MMCX connectors can be tricky and picky sometimes. All i can say is if our cables fit fine and so does the ALO then it could be the connector on the other cable.
  24. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    :face_palm: I am sorry for our very silly mistake, we knew there was a order of frosty sent out as we found 2 left units at the end of the day, we just didn't know which order was affected by our packing teams mistake. If you have not yet reached out to our support team please do so at...
  25. razzer001

    Brainwavz Audio B400 4-Way Quad Driver 3D Printed IEM

    Yes, sorry I did get your pm. We found a few orders where tracking didn't get posted to so they are updating those orders with their tracking manually now.
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