Hi, could you please inform us the version on your X7MKII now? You can check the firmware verison by visiting "Settings" -> "About device" ->"Build number" . And could you browse webpage on the X7MKII well after connecting with WiFi?

Hi, yes, our software engineers are still working on the X5III's coaxial output issue. We will try to fix it as soon as we can.

  Hi, Ab10.  Ok, we will add that.  Taking a Screenshot in X5III: to press the Power button and Previous track button at the same time Taking a Screenshot in X7: to press the Power button and  Volume down ('-') button at the same time

  Hi, superuser1.   1. When running the Storage mode, your X5III can be recognized by the Windows computer, right?    2. Here is the DAC driver for the X5III: click here. You also can find it from our official website: Please pull down the status menu and tap Storage icon to change it to...

Hi, here is the latest beta firmware FW3.0.8_beta for the X7: click here. You may try to update your X7 if you have interest.   Kindly note that that is a beta version and might not be stable enough compared to the stable versions. So please think carefully before upgrading with this firmware.

  Hi, harpo1.   We will release the new beta firmware on General Disccusion section( click here) in the future. Pls let me know what your username is by sending the private message, then I can check your account on our background system and then help activate it. :)

  Hi, Dudco.   If you are convenient, could you please send some files(cue's) which contain special characters or Cyrillic alphabet to us? Then we can test them and confirm the problem, then it will be helpful for us to solve it.  If the size of those files is too large, could you please...

Dear All,   From April this year, we already started to make the sample USB DOCK IN cable specially for the micro USB port at the back of the K5. Because the micro USB port was 11-pin, the core of that special USB DOCK IN cable might be about 10mm in diameter after our estimate. Yeah, it was...

  Hi, ryu2012.   This Audible App is already the latest version? If not, pls try to update it. BTW, this app can work normally on FW3.0Beta?

  Hi, harpo1.   The BT Apt-X may be added to the new firmware by the end of this month, if everything goes well. Thanks for your patiently waiting in advance. :)

Dear All,   We already rebooted the server where we uploaded the firmware 3.0.2_beta, so pls try to test your X7 again. If you still can not get the OTA udpate(3.0.2_beta) when the X7 is FW3.0beta, pls let us know.    Looking forward to your feedback.    Best Regards,  FiiO Shadow

Dear Respected Customers,     FiiO has strived to constantly progress and innovate with fresh ideas in the portable amplifier market since its own entry. With the A5, we continue this tradition by striving to significantly improve over our previous products.    Beyond just getting output...

Hi, haiku.   Sorry for the late reply.    As we said, "since the underlying design of the firmware is very different from the Android 4.4, the firmware upgrade can only be realized by burning with the desktop upgrade tool". That is to say, you will not get it via OTA download when there is...

Hi, JaviAl.   Thanks for your replies. I will pass them to our software engineers.    For the issue of failding to play files through folders, pls go access the Settings on FiiO Music, then try to set "Play through folders" to OFF, then try to play files through folders again.  

Hi, Fred-svv.   Thanks for your feedback. We also mentioned the VU meters issue in the Part C, and we will try to improve it by the future update. 

  Hi, haiku. Yes, it is the only possible to install the beta version with Windows, and it can not work on Mac. Because the driver of the SoC RK3188 is only compatible with Windows, but not Mac. 

Hi, JaviAl.   1.If you play the music files by ES explorer, you still get the "Ooops..." error message? 2. How many songs in totall are in your pendrive? 3. You meant the EQ is enabled when playing DSD files in FW2.0? The EQ is not enabled when playing DSD files, not matter in FW3.0Beta or...

  Hi, karloil.   Could you please provide some related MP3 tracks which can not be played normally on the new firmware? It will be helpful for us to find the reason and fix the bug.  Please send the tracks to me by the private message if you are convenient.    Thanks for your cooperation...

  Hi, it should be "Custom volume", which refers to the volume when opening the app FiiO Music every time.  We will fix it on the next firmware. Sorry for this UI bug. 

Hi, Matthew.   The Replaygain function will implement on the future firmware. :)

Hi, karlolil. Thanks for your feedback to the new firmware FW3.0Beta.   1. Settings, Button Mapping, Button Mapping Pls note that, it indeed can not be changed in Android 4.4.4. but I will pass your feedback to our software engineers who will assess whether it can be changed on Android 5. ...

  Hi, rusnak666.   Here is the firmware and instruction for the X7's FW2.0: click here, and please follow the instruction step by step to downgrade your X7 to Andriod 4. :)

  X7 supporting Android 5.1 had actually already been a must-do mission way before X7's launch. Back in the middle of 2014, we had already started the software development of X7. However, for consideration of stability of the system and the sales plan of X7, Android 4.4 was the only and the...

Dear All,   Starting with new installations of Windows 10, version 1607, Windows will not load any new kernel mode drivers which are not signed by the Dev Portal. Because of this change, the new released DAC Driver(3.34.0) will can not install on Win 10 ver.1607 succefully.    Here is the...

  Hi, travelfotografe.   Though there is not the "Lowpass filter mode" option on FW1.2 firmware, it is fast as default.