Checked with engineer and unfortunately this seems to be a hardware issue on the Bluetooth module. Please get in touch with your seller about this, they will sort it out for you.

Your Google Drive file sharing is set to private only, so we can't view it.

Your file is set to private only.

It's a separate screen. We charge 25 USD for changing it.

Keep pressing over 15s, taht should force shutdown. Otherwise can just leave it sit and wait for battery to go dead.

Sorry, no update on this from software team. In this case we would recommend reaching out to the seller, to get you a different unit.

The last firmware update was at the end of September, two months ago. We have no plans and we never announced anything about implementing streaming services directly into ET3 As you said yourself, Tidal, Qobuz and other streaming services could just run over DLNA. I don't think there is any...

1. Which earphones you run on balanced out? Will keep an eye on any reports from other users. 2. Discussed with engineers, they said not possible to adjust. 3. As mentioned before, will try to adjust this.

Just to be sure, what do you mean by Battery recalibration? And it's 6 hours from 100% to dead unit to to low battery levels? Is this brand new unit? Or used? It has also quite a big impact what files you are running. Classic redbook against DSD256 or MQA will show quite a big swing.

As long as your phone can work with USB DAC dongles, it should work fine with UA4. Android 11 should normally be supported. 1) Are you talking about hiss? Or some distortion or anything else? What device and cable are you using for UA4? 2) Can you please try to adjust the "Idle Time" on your...

Because our software team so far haven't implemented English into this function. No setting for that.

No such option, factory reset is available only inside the system. You can hold down the power button for 2x 15 seconds for forced restart.

Apart from the screen and faster CPU: - Android 10 base of the system, for better future compatibility with apps - Increased internal memory to 128 GB - MicroSD card slot on top

As this is a software issue and not shared by other users, the factory reset on your units would be the easiest likely solution. Sorry to hear about the secondary screen. Definitely reach out to Jaben, this is something we can fix for you.

We have no further info on this from engineers, nothing we can advice.

It's based on Android 10, but on the top is closed system, same as EM7 or M30,

Yeah, the factory reset would be the easiest thing to try normally, but I understand it can be not ideal. When you go to Jaben, can you test your M9 with some other Bluetooth receivers in their shop?

I'm sorry, but this is issue we are unable to replicate. Just tested M9 Plus(Firmware V1.13), with H5, ET3 and Onix XP10, each of them showing correctly LDAC connection without any issues. You mention "forcing M9+ into LDAC", please how exactly are you doing this? Unfortunately, we do not...

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No

Firmware Update V2.1 Released Full notes and download on our website: https://en.shanling.com/article-ECMiniV21.html

There is compatibility issue with Apple TV, as that one demands Airplay 2 system. M1s works fine as an Airplay receiver with other Apple devices.

Shanling is in charge of the Software.

Alright, I see some of my Chinese colleagues doesn't know how dates and time work. I will have details for you later today. M30 Pro is simply a name for fully upgraded unit, there is nothing special about it.