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  1. JasonNYC

    Astell & Kern SR25: The next A&norma player

    List of supported apps can be found here - https://us.astellnkern.com/blogs/news/open-app-service-instructions We have been expanding our FAQs including music streaming. Check out the section on OpenApp/Music Streaming for additional info - https://us.astellnkern.com/apps/help-center
  2. JasonNYC

    Astell & Kern SR25: The next A&norma player

    The "pre-installed crap" does not count towards the 4 app install limit. We currently support about 25 different apps. As we are running a highly customized version of Android, each app is fully tested with out players before being whitelisted. You can have more than four apks saved in the...
  3. JasonNYC

    New TOL A&K DAP : the AK Ultima SP1000

    We are running some specials for US/Canadian customers on the Astell&Kern US E-store this July 4th weekend, including the SP1000 and SP1000M. https://us.astellnkern.com/collections/july-4th-specials
  4. JasonNYC

    Astell&Kern US Fourth of July Specials

    July 4th weekend specials happening now through Sunday on the Astell&Kern US E-Store! Take advantage of the savings! Some of our most popular models from previous generations are almost gone and when they are sold out, that's it. Special pricing happening now through Sunday, July 5th. Sale...
  5. JasonNYC

    Astell & Kern SR25: The next A&norma player

    Since it is an XAPK, after you copy it to the OpenService folder, you need to install it using the XAPK installer app. If you do not have the XAPK installer app installed, please see these instructions - https://us.astellnkern.com/apps/help-center#!hc-do-astellkern-players-support-xapk-files
  6. JasonNYC

    Astell & Kern SR25: The next A&norma player

    We have been working on some tutorial videos. This is the one showing how to install the XAPK Installer APK and then how to install XAPK files on a Mac. This may be able to help you. Video is a work in progress, but should be helpful. Once I get onto a computer later today I can help...
  7. JasonNYC

    NEW - Astell&Kern SE200 Music Player

    You don't have to guess, it is listed at the top of the page when you click on the more info link: Equipped with the world's first Multi-DAC (2 x ESS ES9068AS + 1 x AKM AK4499EQ)
  8. JasonNYC

    Astell&Kern new flagship A&Ultima SP2000

    If anyone is looking for DSD512 content for their SP2000, NativeDSD.com is giving AK owners 20% off the new Positive Feedback DSD Sampler Volume 3. It is available in all DSD rates including DSD512. David Robinson, editor in chief of the audio review site Positive Feedback created the Positive...
  9. JasonNYC

    Astell & Kern SR25: The next A&norma player

    This has been answered in a previous post. Yes, full MQA unfold including offline tracks.
  10. JasonNYC

    Astell & Kern SR25: The next A&norma player

    For microSD card, we recommend FAT32 for best results. You can format microSD cards as FAT32 from the player itself by going to Settings -> System information -> Erase SD card. For the external drive, exFAT should be fine. My 1TB portable drive is formatted as NTFS and I haven't had any...
  11. JasonNYC

    Astell & Kern SR25: The next A&norma player

    Not yet, it is the middle of the night in Korea. I am in the US and just saw this post this morning my time, which is nighttime in Korea.
  12. JasonNYC

    Astell & Kern SR25: The next A&norma player

    Yes to both. You need to turn on AK Connect in the settings menu. This is our DLNA service. For line out, you can use either the 3.5mm unbalanced or 2.5mm balanced out and select Line Out in the settings menu to enable line out. Once you turn line out on in the settings menu, you will need...
  13. JasonNYC

    Astell&Kern KANN CUBE

    Just tested 30 minute shutoff on the KC I have here and one of our customer service reps tested on a KC he has. Both shut down after 30 minutes without issue on the latest firmware. Do you have any apps open or running in the background? If there is a streaming app open in the background, it...
  14. JasonNYC

    Astell&Kern KANN CUBE

    I have not heard of others having the issue. I'll check with our support team to see if anyone else has reported the same issue and will test out on my KC that I have with me.
  15. JasonNYC

    Astell&Kern KANN CUBE

    We do! AK Connect is available in the Apple App Store and Google Play Store. You can also use any other DLNA enabled remote app such as Sony Network Audio Remote or BubbleUPnP. Also, most Bluetooth audio remotes that you can find on Amazon will work to control playback on any AK device.
  16. JasonNYC

    Astell&Kern AK380

    Recommend leaving it plugged in and charging for at least 24 hours if it has been a long time since it was used or charged.
  17. JasonNYC

    Astell&Kern new flagship A&Ultima SP2000

    I would wait for the next version of the Qobuz app as we already know there were some issues with the current version. It was supposed to be released as early as the end of last week, so I suspect it should be available any day now.
  18. JasonNYC

    Astell&Kern Global Event - Win one of 48 AK Products

    I just confirmed that our HQ team will start reaching out next week to all the winners with more information. If anyone has any questions, please feel free to PM me.
  19. JasonNYC

    Astell & Kern SE100: A&futura Impressions - Reviews

    Sorry, I gave an update in the other AK threads and thought I gave one in this thread also. Adding Roon support has been shelved until further notice. With COVID-19 and 95% of our employees working from home, it is difficult to coordinate the development, testing and certification process. We...
  20. JasonNYC

    Astell&Kern Global Event - Win one of 48 AK Products

    The unique id is an internal tracking for the entry. You will not receive it.
  21. JasonNYC

    Astell&Kern new flagship A&Ultima SP2000

    Try logging out of Qobuz and log back in if you were logged in before. Regarding the issue with the latest version of Qobuz, I received a message this afternoon saying they found the issue with the latest release and will be releasing an update to the app probably this week that will remove...
  22. JasonNYC

    Astell&Kern new flagship A&Ultima SP2000

    When you connect to the hotel wifi, swipe from the top of the screen down. There will be a message in the notification bar that says something to the effect of "sign into wifi" or this access point requires you to sign in. I don't remember the exact wording as I am home. Press on that and it...
  23. JasonNYC

    New TOL A&K DAP : the AK Ultima SP1000

    I posted about this in the SP2000 thread earlier today. I spoke to the Qobuz USA team yesterday afternoon and they were going to follow up with their app dev team and get back to me.
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