Little update: I heard back from Stephen. He first asked to check the drawer on the case. But these came in small neoprene zippered case with no drawers, identical to what Beats Lady Gaga phones ship in. So they are apparently out of the cleaning tools. Does anyone have a picture of what they...

I just had my UE TF10 remolded by Unique Melody.     After reading through every single post on this thread and other posts on Head-Fi, I decided to go with Unique Melody and Stephan at http://www.custom-iem.com. I guess my main reason for going with UM was all the positive reviews by...