I live in the United States. I am not very comfortable speaking to people through the phone. Is there an online way to communicate with them?

After a couple months of good use, my Shure SE215s finally broke down. The sound is being cut off in both ears. I am a little confused over what to do with the damaged goods. My IEMs are still covered under warranty by Shure. What should I do?

Thanks for the great recommendations! I forgot to mention that I watch a lot of film and television with my headphones and was wondering which headphones would be optimal for this.

I did not want to use the word "BEST" headphones as that is highly subjective and there are many pages about which headphone is the "BEST". However, I was curious as to what people found as their personal favorite IEM for speech (i.e. podcasts). I would want to use these for some occasional...