My SM3 Mk2's shell has developed a severe crack meaning that I will need to return them for repair. My previous experience is that Earsonics customer service is pretty abysmal so I am not expecting miracles with the turn around (I emailed them last week and have had no response yet) Are there...

Sorry to re-ignite an old post but has anyone had any problems with earsonics losing earphones returned for repair?   Although the SM3's sound great I've had no end of problems....I bought a second hand pair on head-fi and decided to get some custom molds direct from earsonics.....turnaround...