Dear friend, Hi, what's your setting in the settings-display-indicator light control option. You could upload the log files to us for check: Go to technical support in R9-on line feedback(remember to select also upload the log files)-submit. Best regards

Dear friend, Yes, you could install the firmware update after installing the USB DAC driver. Best regards

Dear friend, Hi, do you mean that the battery of your source is losing faster when connecting to Q15? Best regards

Dear friend, Yes.(My M23 is in low battery level, so it is charged in Desktop mode still. ) Best regards

Dear friend, If you get the KA17 from our distributor in Germany, you may get the one with older firmware. You could update it when you receive. Best regards

Dear friend, We may not consider about that currently or the users using other languages may require for adding their languages. Best regards

Dear friend, After assessing, we found that adding the music title or lyrics support on the display would require the support of different languages. The capacity of our chip is not enough to support that so we do not have the plan of adding this feature for BTR7 now. Best regards

ID picture Best regards

Dear friend, Ok, we will arrange the replacement for you today. Best regards

Dear friend, Hi, you could consider to get our products from https://mp3store.pl/ if you are locate in Poland. Best regards

Dear friend, Did you download the firmware instead of the DAC driver? The DAC driver and the instuction could be downloaded from this link: https://forum.fiio.com/note/showNoteContent.do?id=202105191527366657910&tid=17 Best regards

Dear friend, Hi, we may make the teardown for K19 soon. I will share the video and you could check at that time. Best regards

Dear friend, Hi, does the V0.08 firmware be updated successfully? And do you have other headphone for check? If the issue remains, please contact us via Aliexpress or PM us the order number. Thanks in advance! Best regards

Dear friend, Hi, you could set the BTR7 in UAC 1.0 mode for help? The EQ adjustment could be available in UAC 1.0 mode. Best regards

Dear friends, The red and silver version is available in our Aliexpress store now: https://www.aliexpress.com/item/3256806299408379.html Best regards

Dear friend, Hi, it took us some time to confirm with the engineer. The Roon team has finally replied the email but there are some parts to be modified still. So it will take some time to get the correct R9 name in Roon still. And actually the Roon ready function is not affected. Best regards

Dear friend, It is depended on which cable you are comparing with. Best regards

Dear friend, Hi, we may not have the plan of the 2pin version. Best regards

Dear friend, Hi, 1.Release time hasn't been determined yet. 2.The FD15 basically retains the classic design of the FD5 in appearance, yet with significant improvements in wearing experience. As for sound quality, you can expect something special, because this time we've used technology from...

Dear friend, If you are using the APP which supports USB exclusive mode, there will not be SRC in Android mobile phone output. Best regards

Dear friend, The products with 7872 chips would not have Android version update. Best regards

What are the advantages of the FIIO Furukawa monocrystalline copper headphone cable? A high-end headphone cable should be high-quality in all aspects. Compared to the typical headphone cable, the LC-RC 2024 ensured that this cable not only contains not only high-quality materials, but also has...

K19, the flagship desktop DAC and headphone amplifier, is designed primarily for desktop usage scenarios, catering to consumers who connect wired/wirelessly to computers, digital players, HDMI, smartphones, and other audio sources to drive headphones of various sensitivities. Relative to the K9...

By：小淼-海

Dear friend, Hi, please check whether the volume is high or the desktop mode is enabled? Best regards