Hi, please contact us and we will help you out as we have an agreement with estron regarding cable failures as we do not manufacture the line ourselves.

  We’re extremely concerned to hear about this. The situation you have described is absolutely not usual, should not have happened and is first time we have experience something like this. You should certainly not be waiting for weeks with no reply and we are wondering how this could have...

Check out "Later with Jules Holland" last Tuesday 

Sorry the rules of this forum means I cannot answer that here, please drop me an email about it.

Guys   It is worrying that I am seeing people not getting responses from us, this definitely should not be the case as I have checked and we don't have any outstanding emails from longer than 3 days. Could you please email us the query again and we will check our email system/spam filter etc...

No worries, I did not take any offence, I was also just trying to stress, like you did, that it is absolutely critical to have a professional setup and it is good to take the opportunity to let people know what we use.

Without going into all the details we use an ear simulator from RSTech, it is basically a G.R.A.S. ear simulator, it behaves and measures exactly the same as the G.R.A.S. We use SMAART and REW for the software.   One has to remember that special care has to be taken in simulating an ear, just...

we are working through the last emails today so we should get to yours :-)

Our christmas opening times are posted on our Facebook Page.

Maybe ask estron :-)

Stop complaining you have an amp silicone band 

  Please contact us directly and we can discuss if there is an issue with your BA4R as it certainly does not seem normal.

Any bad ear impressions we always take pictures and send to the customer, maybe I should make public the "wall of shame"

I do not see how filling with silicone would make the isolation any better, IMHO it is with the fit and for most part the fit in the canal area.

Correct E - Enhanced Lows

Yes, considered but no plans to do it.

Good point. Also one should consider the individual. People have slightly different ear muscle/cartlidge density and this can determine which is better Acrylic or Silicone. Most people have a soft ear muscle/cartlidge and Acrylic is a better choice for them as the hard Acrylic suits the...

sorry, due to the head-fi rules I can't reply in the thread, if you send us an email I can reply to that today :-)

Please send us an email about this and we will reply there.

Website FIXED now :-)

UPDATE: we have recreated the error we will look into it immediately

We have tried to replicate the error and just cannot replicate it, we work mainly on macs as well. It works on our macs on Safari, Firefox and Chrome, also tested on iOS and no issues there.   If you still have an issue please contact us again and we will try with your account to see if it is...

working through the emails after vacation, please be patient.

Please send us an email if you are thinking about the UE900!!!!

Comparison photo to existing case added.