Quote: Only if you want to play around with a lot of aftermarket cables!   Most good cable manufacturers make cables compatible with our recessed sockets these days!

Quote: Just a quick word, the old Uniquemelody UK website is not a part of, nor supported by UM Global.  We will be updating our global website to make this very clear to our potential clients in the UK.  We do not want history to repeat itself!     Our ONLY  authorised...

Please do be careful about your thread titles.  We (Unique Melody Global - www.uniquemelody.co) confirm all orders via email within 24 hours of the order being place and also send through the next stage of instructions and upon checking, we certainly haven't missed any orders over the past week...

Current rep in the UK are there guys.   http://www.theheadphonecompany.co.uk/manufacturer/unique-melody.php

As Benjamin6264 posts, cables are being built, this does take time as each cable is hand built.   We have been explicitly clear here http://www.uniquemelody.co/procab/ that we are aiming to get this behind us by the end of the year. We ask that you grace us with the patience to wait until...

Quote:   Sounds like you might have a particularly hard to fit ear canal.  Sometimes we come across these issues and our clients need to opt for very short ear canal stems to prevent the sound from exiting the IEM at the wrong angle.  This would usually lead to congested and muddy...

Best bet would be to order them and have your impressions sent to us here in Australia.  Our postal services don't get TOO overloaded to the point where a lot of stuff gets lost.  Our direct courier to UMLab ensures your impressions will get there safely too and not get lost on the way to China...

Quote:   You have to be careful here.  UMLab take approximately 4-6 weeks to manufacture your IEM's.  It can take up to a week for an Express service to get to their lab depending where you are in the world, or even worse up to 4 weeks if they get stuck in customs.  Your experience might...

Quote:   This is covered by our limited warranty......

We're a little late to the party and Stephen from custom IEM has been doing a great job keeping you all informed.  Theres a couple of little kinks that we're still ironing out before these go into full production release, but if you do get a chance to have a listen, please do so!  We've been...

:)   Always a little bit of trouble getting our IEM's into the Philippines but we got there!   Do enjoy them!!

We're almost there. Rest assured we're not doing nothing.

Quick update then. We've been through our fifth cable revision and are now waiting on the sixth and seventh. This should BE THE ONE. Thanks all for the patience to allow us to thoroughy field test these cables to ensure they are up to scratch. Here is a picture of REV5.

Orders are given an approximate dispatch date once they arrive at UMLab based on the current loading, however this may always be subect to change. Because of this and in order to manage your expectation we do not release this information until we have a certain shipping date. So unfortunately...

Absolutely. Some dealers choose to send directly to UMLab and others route them through us here, utilising our routing services. This is usually dependent on route loadings and customs clearance times. Whichever provides the quickest path to get ear impressions to our lab. This is also open to...