Gave it one last attempt before bringing it back to the store and with some careful pushing out the tips came up - rotation as the manual recommended is not the way to go. Thank you both for your response.

After reading the forums I decided to get some high quality IEMs so a couple of days ago happened to be in a store that had demo units of SE846, SE535LTD and AKG3003. After half an hour of playing with them I went with the SE846 and love the full, transparent sound.   I have been using them...

After buying an iPod I started to look for an earbud that would let me enjoy music and not just just "hearing it"... Very soon I found Head-Fi and started to read as musch as I could in order to decide what to buy. Wanted a very portable headset that would allow me to really enjoy music...