Quote:   But, in my case, I sent my reshelled TF10 for refit (at end of March) before Kaysen announced the free offer (April 2), and I checked with her and was told I will get the free tool and case.    

  Quote:   My refit of the reshelled TF10 was sent back to me similar to yours, in a white cardboard box. No cleaning tool. No case.   I emailed Kaysen about the missing cleaning tool and case. It has been over 2 weeks now, no response. I also PM her, no response either.   It...

  Quote:   Norml,   Just curious: did you receive the free tool and case in your package as Kaysen indicated in her post couple weeks ago.

Mine took one day short of 6 weeks (InEarZ received my order on Feb 9th).

Quote: Try this:   Holding otterbox bottom up with both hands and push down and out the latch using both thumbs.

I do not mind to wait few more days. I just wish that InEarZ is more open to keeping us informed. Meanwhile, I will just sit back enjoying my newly acquired Aurisonics ASG-1.

My reshell order was received on Feb 9 by inEarZ. As it was close to the quoted 4-week mark, I emailed Kaysen for a status update and I received a reply from Kaysen less than 1 hour later. While she did not specifically answer my question, she said "are working on catching up after the group buy...

According to Lil' Fish, the group buy has been extended to May 1st.   http://www.head-fi.org/t/464570/inearz-fisher-hearing-custom-remold-owners-thread/993    

I'm also interested to reshell my tf10. Can anyone please pm me the details if i'm not too late to join the group buy?