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Audeze LCD-4 Major QC Issues (2 pairs dead) 1 DOA

post #1 of 10
Thread Starter 
I will attempt to make this brief. I owned a pair of LCD 4's for about six weeks after which time the right driver died. I sent them back to Audeze for repair and got them back two weeks later with the right driver still dead.

I immediately return them back for repair and six weeks later received them back with the right driver still dead. It wasn't until that point that they finally offered to refund my money. Pretty absurd Considering the fact that they have them their possession for repair for a longer period that I had actually owned them.

Fast forward a week later and I purchased a new pair from Crutchfield. Unbelievably the brand-new pair that were still in a sealed box also had a dead right driver, they were DOA.

Crutchfield immediately offered to refund my money which I'm very satisfied with their customer service. I also contacted the VP of sales at Audeze Who had been dealing with my repair issue before simply to alert him of the fact of what had happened with the pair that I purchased from Crutchfield

Unbelievably I was met with a great deal of attitude. I explained to the gentleman that I was simply alerting him of the fact it was not asking for any recourse. Clearly there is a major quality control issue going on and it seems like the right thing to do would be for them to recall all of the headphones that are still in the market with retailers that have not been sold.

I'm not here to bash Audeze but thought that everyone in this community should be aware of these issues. Buyer beware when purchasing LCD-4's.
post #2 of 10
I guess when you make a diaphragm 1/200th the width of a human hair, things go wrong. who woulda thunk?

my 3 week old set are still rockin. your bad luck really sucks. are you giving up now?
post #3 of 10
Quote:
Originally Posted by talkingmuffin View Post

I guess when you make a diaphragm 1/200th the width of a human hair, things go wrong. who woulda thunk?


Not passing any judgment here, but the above should never be an excuse for delivering a faulty product 3 times in a row.

post #4 of 10
Quote:
Originally Posted by nepherte View Post


Not passing any judgment here, but the above should never be an excuse for delivering a faulty product 3 times in a row.

def not.
post #5 of 10
Quote:
Originally Posted by talkingmuffin View Post

I guess when you make a diaphragm 1/200th the width of a human hair, things go wrong. who woulda thunk?

my 3 week old set are still rockin. your bad luck really sucks. are you giving up now?

Arent Hifiman HE1000 diaphrams thinner? As well as most electrostatic diaphrams. I dont think the absolute thickness of the diaphram has any objective relation with QA issues here, rather its an audeze issue.
Edited by alcoholbob - 11/5/16 at 11:59pm
post #6 of 10

As I said on Reddit, this is so strange. Its especially weird it was always the right driver. There are so many people with LCD-4's that are ok, and you get three dead ones in a row. Its a shame because when they work, they sound great. I had a very similar experience with Hifiman and the HE1000. I eventually gave up and bought an LCD-4, and knock on wood, they have been totally fine so far. Are you going to give up and try another headphone? 

 

EDIT: Saw you have the Utopia already. If its the bass of the LCD-4's you are missing, you could give the Abyss a try? 


Edited by ufospls2 - 11/5/16 at 2:27pm
post #7 of 10
Quote:
Originally Posted by ufospls2 View Post
 

As I said on Reddit, this is so strange. Its especially weird it was always the right driver. There are so many people with LCD-4's that are ok, and you get three dead ones in a row. Its a shame because when they work, they sound great. I had a very similar experience with Hifiman and the HE1000. I eventually gave up and bought an LCD-4, and knock on wood, they have been totally fine so far. Are you going to give up and try another headphone? 

 

EDIT: Saw you have the Utopia already. If its the bass of the LCD-4's you are missing, you could give the Abyss a try? 


Or the 009, driven right it has awesome bass and well, is fast, very fast.

post #8 of 10
Thread Starter 

Not sure I am going to give up just yet, I really love the LCD's so much

post #9 of 10
Quote:
Originally Posted by talkingmuffin View Post

I guess when you make a diaphragm 1/200th the width of a human hair, things go wrong. who woulda thunk?

my 3 week old set are still rockin. your bad luck really sucks. are you giving up now?


If from time to time things go wrong then QC (quality control) should catch these incidences before the samples get out the door. This is what the OP rightly pointed out.

If the diaphragm is so sensitive/fragile and prone to failure then this is a construction mistake, wrong choice of materials or simply pushing the evelope too far.

Either way this should not happen with headphone that sells for $4k, isn't it?

post #10 of 10
Quote:
Originally Posted by sfviahouston View Post
 

Not sure I am going to give up just yet, I really love the LCD's so much

 

It's your time and money, of course, but if you got attitude from an executive at the company after reaching out, I wouldn't deign to give them another cent. 

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