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post #10336 of 10339

Well, finally the PM4 are with me. After a week with them i can confirm my expectations about the sound which, for me, surpasses clearly the Delta's output in all aspects, especially on the coherence and the size of the stage. Well done @Bobtrinity.

 

However, the customer experience has not been the best, as i received them in mid december, the same day as the vyrus and hyperions that i bought on the black friday (my pm4 were preordered in October). That, as i had to begin a long trip until mid january, left me without the iems i was expecting to bring with me. Understanding the possibility of the delay with all the chaos of the release, i'd have liked to find a better communication, as the delay wasn't caused because of mail service but the own brand, which shipped it, as it was stated on the package, the 28th November, not the 15th that it was supposed to.

 

Besides, i share the problems stated here by many: both braided cables fail (2 of 3!), silver undampened filters also. I'll have to write Jake to find a solution, but all the problems narrated leave me a bitter taste. These are the 7th trinity product i buy, the second ones for my personal use, and the only one i have right now (i decapitated my left Delta the other day, and considering  that they're built like tanks you can imagine how brutal and dramatic was the accident). It has been the first "not good" experience and i'll continue recommending the brand (as i did just yesterday), but i think´that for the future it would be positive some deliberation about the problems generated by all this constantly delayed process, maybe finished without the patience needed (as 3 months later we have a substitution model, undoubtedly well discounted for Trinity's clients, but... why should i buy 2 products if originally only wanted one, a well finished one?) and probably relationed with the tons of nerves exhibited by the customers on the forum... a situation possibly avoidable just not announcing so soon the product and it's campaign, i think.

 

Anyway it's just a suggestion from one point of view, I hope this is understood in a constructive sense, not for criticizing, because i find a pity that a good product itself ends reporting a bittersweet experience because of the final details.

post #10337 of 10339
Quote:
Originally Posted by xoxiax View Post

Well, finally the PM4 are with me. After a week with them i can confirm my expectations about the sound which, for me, surpasses clearly the Delta's output in all aspects, especially on the coherence and the size of the stage. Well done @Bobtrinity
.

However, the customer experience has not been the best, as i received them in mid december, the same day as the vyrus and hyperions that i bought on the black friday (my pm4 were preordered in October). That, as i had to begin a long trip until mid january, left me without the iems i was expecting to bring with me. Understanding the possibility of the delay with all the chaos of the release, i'd have liked to find a better communication, as the delay wasn't caused because of mail service but the own brand, which shipped it, as it was stated on the package, the 28th November, not the 15th that it was supposed to.

Besides, i share the problems stated here by many: both braided cables fail (2 of 3!), silver undampened filters also. I'll have to write Jake to find a solution, but all the problems narrated leave me a bitter taste. These are the 7th trinity product i buy, the second ones for my personal use, and the only one i have right now (i decapitated my left Delta the other day, and considering  that they're built like tanks you can imagine how brutal and dramatic was the accident). It has been the first "not good" experience and i'll continue recommending the brand (as i did just yesterday), but i think´that for the future it would be positive some deliberation about the problems generated by all this constantly delayed process, maybe finished without the patience needed (as 3 months later we have a substitution model, undoubtedly well discounted for Trinity's clients, but... why should i buy 2 products if originally only wanted one, a well finished one?) and probably relationed with the tons of nerves exhibited by the customers on the forum... a situation possibly avoidable just not announcing so soon the product and it's campaign, i think.

Anyway it's just a suggestion from one point of view, I hope this is understood in a constructive sense, not for criticizing, because i find a pity that a good product itself ends reporting a bittersweet experience because of the final details.

How can bbbob fix issues when it wasn't sold to customers? He isn't making them for himself he makes them for customers. For himself he probably doesn't need these improvements rubber gaskets, detachable cables, etc etc. Those developers that make it seem that they didn't make products customers wanted and just made what they wanted to have, is ******** like dieter rams maker of braun brand products. When you make products for other people you need to pay attention to what clients don't like and improve get rid. I don't mind the defects. I've expressed them now bob makes another product hopefully with **** fixed. Duno even like dampener filters I pun on r2s is worth it haha
post #10338 of 10339

Has anyone received any e-mail updates since pre-ordering the PM6 from the web-shop? I think I haven't (other than some trinity audio news) and I'm wondering if everything went right with my pre-order.

post #10339 of 10339
Quote:
Originally Posted by MONVMENTVM View Post

Has anyone received any e-mail updates since pre-ordering the PM6 from the web-shop? I think I haven't (other than some trinity audio news) and I'm wondering if everything went right with my pre-order.
Same here, but I'm pretty positive that we'll get some happy news the next days
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