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Help with Sound Card: HT OMEGA eClaro

post #1 of 4
Thread Starter 

I recently bought the HT OMEGA eClaro sound card. I mainly use it with my Logitech Z5500, Sony MDR-V6, and Grado SR-225. The majority of the use is through my speakers for videos, flac/lossless, and other music. This sound card is for a new system I built in December that I've been using the on-board audio in up until now. 

 

I've been in contact with the manufacturer since I purchased it since I've had problems with it from the first day. They have been extremely helpful and prompt, but it seems like every time an issue is fixed I notice a new one. I have one more day to issue a return on Amazon and that's more than likely what I'm going to do. I just wanted to see if any of you guys have an idea for the most recent issue. I do like the audio quality and would like for it to work properly so I could keep it. 

 

During playback of any type of audio, there are random clicking or popping sounds. I rewind to the exact same location multiple times but the same sound can't be recreated at will. Any idea what this can be? It's very annoying and once you notice it it becomes impossible to ignore.

 

(I left out all of the other issues I had since the support did fix each one. He was very helpful, but the issues I had do make me question the confidence in a piece of hardware that costs almost $200) 

post #2 of 4

First check to make sure all your drivers are up to date.

 

If thats good to go than I would check out this http://www.thesycon.de/deu/latency_check.shtml

 

I'm not an expert by any means, but I've had crackling before and it was a cpu issue.

post #3 of 4
Quote:
Originally Posted by hypr View Post
 

I recently bought the HT OMEGA eClaro sound card. I mainly use it with my Logitech Z5500, Sony MDR-V6, and Grado SR-225.

During playback of any type of audio, there are random clicking or popping sounds. I rewind to the exact same location multiple times but the same sound can't be recreated at will. Any idea what this can be? It's very annoying and once you notice it it becomes impossible to ignore.

(I left out all of the other issues I had since the support did fix each one. He was very helpful, but the issues I had do make me question the confidence in a piece of hardware that costs almost $200) 

 

Did you disable the motherboard's on-board audio? in the BIOS.

Delete the manufacturer drivers and try the Unified Xonar Drivers

http://maxedtech.com/asus-xonar-unified-drivers/

post #4 of 4
Thread Starter 
Quote:
Originally Posted by ThePPP View Post
 

First check to make sure all your drivers are up to date.

 

If thats good to go than I would check out this http://www.thesycon.de/deu/latency_check.shtml

 

I'm not an expert by any means, but I've had crackling before and it was a cpu issue.

 

Quote:
Originally Posted by PurpleAngel View Post
 

 

Did you disable the motherboard's on-board audio? in the BIOS.

Delete the manufacturer drivers and try the Unified Xonar Drivers

http://maxedtech.com/asus-xonar-unified-drivers/

 

I installed the newest drivers from the website right when I installed it. I also made sure to disable the on-board sound in the bios. 

 

I had issues with sound coming through my speakers right when I first installed the card (electronic noise that was both random and associated with what I was doing on my computer such as browsing, etc). They sent me a different sent of drivers, one that was not available online. This didn't help, and neither did any of the other things we tried. Finally they sent me a new D-Sub cable and that solved the noise issue.

 

I then noticed that there were these popping noises. I figured I would try reverting to the drivers that are from the main website to fix the popping issue. Reverting does solve the popping issue (I think), but causes a problem where the center and surround speakers don't work  when coming back from sleep. 

 

I contacted them again about this new issue and their response was to use a different driver they sent me (I think it was the same as the first they sent me. It had the same file name). Once again, going to this new driver fixes the sleep problem but the popping is back. 

 

I think the best course of action might be to return this and go back to the on-board sound until the new Asus cards come out. I'll look into the latency issue though. 

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