I did email them and received a response this morning. They state it's normal for a tube amp. I can't consider this normal but I don't have any exp in tube amps. But any movement I make that moves the wire, or resonates vibration on my desk results in that ting noise. I can't enjoy any music with this thing.
EDIT. They're going to send me some new tubes. Good service. Hope it gets sorted.
For me it happens all the time. I don't know much about rolling lyr tubes. I guess there's a thread on it somewhere. Have you researched that much yet? I wouldn't be opposed to getting some tubes that are trusted and perhaps "warm" sounding.
That is the second thread about Lyr tube rolling, its a good read :)
Well I received a second set of tubes from Schiit. It didn't help very much. I had to return the unit. Maybe others had a better experience than I did. I really wish I had a good unit. Regardless I think I'll stick with their solid state amps. I love those.