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Support Recommendations: Woo Audio WA7 and WA7d Fireflies and USB 3.0 on Macs running OS X 10.9...

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Thread Starter 
On some Macs with USB 3.0 running OS X Mavericks 10.9, WA7 and WA7d Fireflies can occasionally lose connection to the Mac.  If this has happened to you, please give the following a try.
 

- using a good quality USB cable

 

- Disconnect all USB devices connected to your Mac

 

- Remove all audio plug-ins from Mac

 

- If you have Apple Cinema Display powering your MacBook via Thunderbolt, please disconnect as well.  

 

With the Mac AND WA7 powered ON, disconnect the USB cable.  Wait a few seconds.... reinsert the USB cable.  Open AudioMidi and right-click on the device listed as “Speaker” in the device section on the left pane.  Ensure that “Use this device for sound output” is selected.  “24bit Integer” should now be available in the drop down list on the right side.  You can then select the sample rate.  

 

Lastly, try a powered USB hub like the one listed below.  

 

http://www.amazon.com/Belkin-Ultra-Slim-Series-4-Port-F4U040v/dp/B005A0B3FG

 

We can also schedule a support call if you like.  

 

~ Mike Liang
 
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post #2 of 3
An answer to a question no one asked.
post #3 of 3
Thread Starter 
Quote:
Originally Posted by Claritas View Post

An answer to a question no one asked.

 

Proactive is better than reactive.  ;)

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Head-Fi.org › Forums › Help and Getting Started › Introductions, Help and Recommendations › Support Recommendations: Woo Audio WA7 and WA7d Fireflies and USB 3.0 on Macs running OS X 10.9 and up.