Do let me know how your refund experience goes as I'm also tired of LH Labs not communicating enough about the Wave 32. I paid a total of around $220 (Wave 32 + Standalone DAC Upgrade) and I'll be happy even if I lose $20. I just want out... Unless LH Labs can give us Wave 32 backers something concrete on what they promised. Because, like you said, it is their mistake and not ours.
I throw the towel. I am tired of opening tickets and having them closed without a solution or asking me first.
My last message to support:
Anyway, I gave you prove from 2 different official sources (your production updates) + message from Larry Ho in the LH forum that the perk was available for the Wave32. Being this the case, and understanding that you might not be able to include it in the Wave32 for technical or other reasons, I please demand for a refund of all my money backed. I am not interested in the Wave32 without the femto clock and I think that it is clear that you officially said that it was OK months ago, I cannot accept that it was my mistake.
Reply from LH:
I have asked Larry and the Wave 32 cannot handle the femto clock upgrade. Although the post from over a year ago states otherwise, as the development process continues things will change. We apologize for the inconvenience this has caused.
Thank you again for your time and support. As Gina has already refunded you for the femto clock upgrade I will be closing this ticket. Please feel free to open a new ticket if you have any new questions.
I will never buy or use a LH product again. Hopefully I am able to sell my Wave32 as soon as I get it which apparently will be when it is already obsolete and surpassed by other similar players.