Pathetic, I am extremely disappointed to read that. It takes some of the pleasure I feel in my 560 away. I don't like supporting companies that refuse to provide acceptable customer service. With all of the high quality options available to me, this may be my first and last HFM headphone. You can call it an overreaction, and perhaps it is, but I can't stand hearing such poor customer service. Makes me wonder how badly treated I would be if I had to do a warranty claim or deal with a repair from them. HFM, you get an F- for this particular incident. Very sad.
but i think its just a sales/logistic/aftersales thing..am sure mr. Fang would shoot in his own foot if he knew this kind of things happened in the states (or anywhere) with his precious designed products..
i myself (and many others in western europe) have very good experience with the european (benelux) importer (madooma) of hifiman products..they really surprised me with their personal attention (even offered me a second hand demo almost new he6 when i said a new one was above my budget..customer service they call that..as i already had bought 2 phones from them ) and service they provide...
no vague mails..broken? No problem..U get a new one..no costs extra!..
To be honest..i dont think its the fault of hifiman in general..its the link lower on the ladder thats a bit messed up..distributers/importers which must have a low profit margin..etc. maybe hifiman has to sort that out?
Good luck with that mr. Fang
Edited by hifimanrookie - 8/5/14 at 8:35am