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= HiFiMAN HE-560 Impressions & Discussion Thread = - Page 254

post #3796 of 17406
They are back on Head-direct website !!!
http://head-direct.com/Products/?act=detail&id=197
post #3797 of 17406
That better be good news.
post #3798 of 17406
Quote:
Originally Posted by Nankai View Post
 

Please give new headphones more time on running in. The production 560 headphones have more bass than the older version if run-in time is identical.

 

 

So does that mean we can have more time with the pre-order unit before we return it. Just wanna to compare and at the same time decide which is unit to keep?

 

By the way, are we to absorb the cost of shipping the unit back???


Edited by Stealer - 6/24/14 at 6:08am
post #3799 of 17406
Quote:
Originally Posted by Stealer View Post
 

 

 

So does that mean we can have more time with the pre-order unit before we return it. Just wanna to compare and at the same time decide which is unit to keep?

 

Btw way, are we to absorb the cost of shipping the unit back???

The email I received stated they would provide a pre-paid shipping label.

post #3800 of 17406
I believe we were told that we'd get a shipping label from HFM and shipping would be on them.

For those of you who have the pre-order version and have received your revised version, was a shipping label included for returning the original headphones?
post #3801 of 17406
Quote:
Originally Posted by 7ryder View Post

I believe we were told that we'd get a shipping label from HFM and shipping would be on them.

For those of you who have the pre-order version and have received your revised version, was a shipping label included for returning the original headphones?

My 560s are stuck in Portland for some reason... Great to see all the wonderful pix, but I'm starting to drool.

 

The email I got from HFM said: "Please let me know once you receive it. Thanks" So, I'd guess you should reply back to the email to get return instructions.

 

As to return shipping of the preorder, HFM has said that they will cover that costs. 

post #3802 of 17406
Quote:
Originally Posted by jh7000 View Post
 

The email I received stated they would provide a pre-paid shipping label.


Hmm, That's strange.  I was told that I would have to pay for the return shipping.

 

"Hi Customer,

 
Sorry for keeping you waiting for a while. Our working time is from 9:00am -  5:30 pm during which we reply the emails. Now we are arranging the upgrade of HE-560. We will send you the newest version of HE-560 and after you receive the package you need to send us back the old HE-560. Also you have to pay for the shipping fee of sending the HE-560 back to us. Do you still want to upgrade the HE-560? Please let me know your decision.
 
Best Regards,"
post #3803 of 17406
Quote:
Originally Posted by Maven86 View Post
 


Hmm, That's strange.  I was told that I would have to pay for the return shipping.

 

"Hi Customer,

 
Sorry for keeping you waiting for a while. Our working time is from 9:00am -  5:30 pm during which we reply the emails. Now we are arranging the upgrade of HE-560. We will send you the newest version of HE-560 and after you receive the package you need to send us back the old HE-560. Also you have to pay for the shipping fee of sending the HE-560 back to us. Do you still want to upgrade the HE-560? Please let me know your decision.
 
Best Regards,"

Interesting, I never received this email asking if I wanted to upgrade, they just confirmed my address and then shipped the replacement which DHL tried to deliver yesterday. Unfortunately, I'm in Chicago until Friday, so no new toys until then (which is why I asked about the return shipping label).

post #3804 of 17406

Maybe the free shipping is for a select group of people? 

post #3805 of 17406

I never got an email from them asking for me to pay for shipping  back.  My first email I received said they would be sending me a replacement and to confirm my address. 

post #3806 of 17406
Quote:
Originally Posted by TMRaven View Post
 

I never got an email from them asking for me to pay for shipping  back.  My first email I received said they would be sending me a replacement and to confirm my address. 


Well in my case I did the initiating after hearing that several people here were getting notifications about having their replacements shipped and got that response e-mail as result.  Like I said before, perhaps it was only a short list of people from the pre-order batch, such as yourself, that were given free shipping.  I'm wondering if anyone else got the same response.

post #3807 of 17406

I might have to pay shipping too, who knows.  Hifiman will probably email me the info once I tell them I'm ready to ship the old one back.  Having to ship something internationally and most likely with insurance sounds hella expensive though.

post #3808 of 17406
I received a email asking me to ship the pre order unit without the box inorder to reduce the weigh,
This is after I informed them that I had received the pre order unit.

A China address was given, nothing was said about a prepaid label.
post #3809 of 17406

If you guys have to pay return shipping, that is a pretty big slap in the face to the preorders.

 

"Thanks for supporting our company with a brand new product by preordering...But we sent you a product that isn't finished, please pay more money now...thanks".

 

I could understand if this was a different revision a year from now, but for the preorder group to have to pay to send back a bad batch is just...bad.

 

I'm hoping it was just a communication breakdown to the front line support.

post #3810 of 17406
Quote:
Originally Posted by TMRaven View Post

I might have to pay shipping too, who knows.  Hifiman will probably email me the info once I tell them I'm ready to ship the old one back.  Having to ship something internationally and most likely with insurance sounds hella expensive though.

It's like 40 - 50$ tops.
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