Great customer service, honestly from the response to the ear pad issue (which was in no way an obligation, plenty of headphones are just designed like this), to this I think it tells a lot about the company.
Here are my problems with them:
- The grill retaining ring glue seems badly applied on mine, and has come halfway out on one of the cups, and the grill is following it.
- I'm one of those guys with slightly bigger ears, and they touch the inner cup. So far this hasn't been a problem for comfort but I think it will be a very slight discomfort once I wear them 8 hours a day. It has been with the Oppo PM-1 once the pad has softened, but the problem is more pronounced on the Oppo. No deal breaker but not quite perfect. Firmer pads should completely fix this in my case.
- The pads look uneven, both in the padding and the stitching, and I agree that they should look a bit higher quality in a headphone of this price. This has no impact on comfort.
- The arms holding the cups have also scratched the wood on mine a little.
- The cable sleeve is melted right before the plastic part where the cable splits into 2. Thankfully the damage is limited to the sleeve itself.
That said, both the comfort and the sound are just wonderful, they disappear on my head, which has only happened to me with Senns because of the super light weight and huge ear cups. Better than the Oppo in my case. Which is pretty much the only other vaguely comfortable Planar. They also look great, with only the plastic parts feeling cheap, because of some rough edges and the seams. Still a tradeoff I have no problem making for the added weight and price of metal.
Thing is, to me these are minor QC issues, and up to 2000$ all the competitors I've tried have something that just totally kills it for me. These are the only ones that I don't see myself sending back. HFM also seems very eager to fix all these little problems, while not giving the shaft to the pre-order guys.