Yeh things like customer service and return policies are generally rubbish here in Australia. There are always exceptions with certain companies (especially Australian companies) but overall its far worse than in America or Canada. Several times when I have had a problem with something I ended up waiting til 2am and contacting the American customer service people as the local ones were useless with anything other than reading from a manual.
Fair enough on your reasons for choosing only aptx devices. For me though the overall sound quality is more important than the tech. My phone does have aptx though my laptop doesn't so aptx isn't really a dealkbreaker for me (though I am willing to purchase a dongle if I find aptx does make a huge difference). Whichever has the best sound overall is what I would pick regardless of if its streaming method though I guess that can't be determined until I get to try out some other headphones. AKG have been pretty rubbish with their service since the initial response and I can't find any place with some of the other recommendations on display. Guess I'll just keep hunting in the meantime.
We on the same team...
BTW, what headphones are you using now, and why don't you just swing for that AKG 845BT?