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Head-Fi Exclusive - 10% Rebate On Astell&Kern + Free MQS Album

post #1 of 14
Thread Starter 







 
OFFER NOW EXPIRED PLEASE REMOVE THREAD!


Edited by PhilW - 3/11/14 at 4:25am
post #2 of 14
Quote:
Originally Posted by PhilW View Post








 

For a limited time only we are offering a 10% rebate for Head-Fi members on the Astell&Kern range of products + a Free MQS Album on SD Card, either Jason Mraz - Love Is A Four Letter Word or Bon Jovi - What About Now.

Included:
AK100
AK100 MKII
AK120
AK120 Titan
AK240
AKR02
Dock
AK100 Leather Case

To redeem please enter "SOUNDOFMUSIC" whilst at checkout. Offer ends Tuesday 11th March 00:00GMT.


CLICK HERE - http://bit.ly/OXefF0

 

As someone who purchased an AK240 from your store just days before this deal I feel really sad and cheated. I will not be using custom cables again.

post #3 of 14

Did you reach out to them, ask for a rebate and they declined?

post #4 of 14

Yes.

post #5 of 14
Thread Starter 
We offered a store credit.
Quote:
Originally Posted by Buddhahacker View Post

Did you reach out to them, ask for a rebate and they declined?
post #6 of 14
Quote:
Originally Posted by PhilW View Post

We offered a store credit.

 

For half the difference. But why would I trust them not to do the same thing again?

post #7 of 14

That's really unfortunate. :( 

I hate circumstances that lead to missed opportunities. 

 

I don't, however, understand why ill-timing constitutes being cheated. 

post #8 of 14

Because there was no warning and it immediately made me feel cheated.

 

This was about 5 days after the first AK240's had started arriving in the UK and so you would expect the price to be pretty stable for a little while.

 

Other companies who immediately drop the price of a product after releasing it usually have to deal with the fact that it really upsets early adopters - one example http://www.vg247.com/2014/02/24/xbox-one-uk-price-cut-is-a-middle-finger-to-early-adopters/ - and in my case we are talking about days not months.

 

 

 

So I do indeed feel like Custom Cables flicked me the middle finder for spending my hard earned cash with them.

post #9 of 14

Did you get a discount when you bought the item? If not, then you should have asked before buying it.

 

They gave me a 5% discount when I bought mine, but I had to ask for it before hand.

post #10 of 14
Quote:
Originally Posted by beemarman View Post
 

Did you get a discount when you bought the item? If not, then you should have asked before buying it.

 

They gave me a 5% discount when I bought mine, but I had to ask for it before hand.

 

I was talking to PhilW pretty much the whole time I was purchasing the AK240 - At no point was I made aware that I could ask for a discount and at no point was I made aware that the price would drop massively in the next few days...  

post #11 of 14
Thread Starter 
Piercer, apologies that you feel cheated. Categorically it was not our intention to upset anyone with this offer that covered the entire range and certainly not what we intended when management passed down this offer exclusively to head-fi members. Sorry too that back dating your order and giving you a credit note was not acceptable for you. I hope that in the future you will let us make it up to you.

Kind regards

Phil
post #12 of 14
Quote:
Originally Posted by piercer View Post
 

 

I was talking to PhilW pretty much the whole time I was purchasing the AK240 - At no point was I made aware that I could ask for a discount and at no point was I made aware that the price would drop massively in the next few days...  


Yeh. be pissed off. Feel angry. That's human.

Oh how easy is it for non helpful 'support' from other members. It's just s o o o o easy to be clever after the event.

 

I'm not trying to enter into this. I do, however, feel you need a note of support.

Now the BUT.

 

Make peace man and turn it to your advantage - at the very least get that money back. Anyway you can - even if it means trading with them again!

Than you can sleep at night.

 

BTW I know where New Malden is :mad: !!!

post #13 of 14
Quote:
Originally Posted by piercer View Post
 

 

I was talking to PhilW pretty much the whole time I was purchasing the AK240 - At no point was I made aware that I could ask for a discount and at no point was I made aware that the price would drop massively in the next few days...  

I have bought hundreds of stereo pieces over the past several decades and your story is not new to me or many of the audiophiles I know...This has happened to us

time and again over the years...we have never gone back...

post #14 of 14

Hey, I have had an interesting experience with a company that will give you cash in hand for the difference between what you pay and any price drop for 30 days after you buy.  I bought a top of the line TV that dropped in price twice in 30 days.  Guess what... they gave me the difference for the first price drop, then again for the second price drop.  I am certainly going back to that company again and again.

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