Dear Head-fi colleague.
A few months ago i have bought brand new NAD VISO HP50 and i was fascinated with SQ, but something bad hapens.
A two years boy happend to get them in his hand exploring them with small screwdriver. Trough the hole he managed to destroy left driver.
I know, that it was my fault, and he was just suffice his curiosity.
So, i send an email to NAD and ask them to tell me where could i get replacement driver for HP50. They refer me to NAD dealership in my country. So i write to them and after few weeks they have replayed me with bad news, that they could not help me. So, with a litle anger i send mail directly to NAD where the very kind lady form NAD technical support named Meegan Wherry, tell me that headphones are not repairable, but she will try do help me. So after few mail conversation, and sending to her the original invoice, collor and serial number, she had organized that i have just received new replacement headphones for no charge, even if the fault for destroying old one was mine.
I think, that such a incredible respond is wery rare, so, thank you Meegan, and thank you NAD.