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This is why I am never buying a HiFiMAN product again (Fang you might have a Ph.D. but you can't respect the simple concept of consistency) - Page 3  

post #31 of 53
Thread Starter 
Quote:
Originally Posted by sonic2911 View Post
 

So why don't you exchange a new one with your seller when u know that problem? i think this problem can be found in 1st 30days, right?

I live in India ...It was directly from Head-Direct , what should I do , I am 16 I don't have access to a card all the time ......$250 and the $70 for replacement , I could essentially get a HE-400 now , is it worth it , all of this is because of unnecessary FanBoyism I think 

post #32 of 53
Thread Starter 
Quote:
Originally Posted by jerg View Post

 

Edit: don't forget to be nice (not to me, to the customer service) though, they don't like being yelled at, especially if you try to implore the restoration of a warranty that you voided.

 

I never yelled at anyone ...not even them , I suspect they did not want to replace when it was in warranty period , but they immediately replied when I said its not 

Lot of you guys can blame me but nobody looked at it from a different perspective , good job ! 

post #33 of 53
Thread Starter 

My final proof ...regarding the consistency of signatures I was talking about 

 

This is the review by Quinn (ThatSnazzyiPhoneGuy)  of the REV.1 - http://www.youtube.com/watch?v=cPQZd9rOQ88 

 

My review of the REV.3 - http://www.youtube.com/watch?v=AnoKSwjG6g8

 

I think this is enough proof ......Now I don't know how I could be wrong in any way , I rest my case  

post #34 of 53

Very strange...and sorry to hear about your plight.

 

In my experience, HiFiMan reps and ever Dr. Fang himself, have been nothing but helpful and I have always received top notch customer service from them. Also, $70 for a replacement is good deal IMHO, especially if the headphones are out of warranty. 

post #35 of 53

I think you should play dumb with them when claim for warranty :) just say its problem and don't know why. Maybe this will be easy for u :)

But why don't u ask about $70 while still in warranty?


Edited by sonic2911 - 2/10/14 at 9:47pm
post #36 of 53
Thread Starter 
Quote:
Originally Posted by sonic2911 View Post
 

I think you should play dumb with them when claim for warranty :) just say its problem and don't know why. Maybe this will be easy for u :)

But why don't u ask about $70 while still in warranty?

 

I could ...but now after all this I just don't like to use them , so I have put them on sale , I'll just get a different headphone , thanks !

And regarding the $70 I cannot do it , I am saving up for a amp and another headphone , so ....

post #37 of 53
Thread Starter 
Quote:
Originally Posted by LFF View Post
 

Very strange...and sorry to hear about your plight.

 

In my experience, HiFiMan reps and ever Dr. Fang himself, have been nothing but helpful and I have always received top notch customer service from them. Also, $70 for a replacement is good deal IMHO, especially if the headphones are out of warranty. 

That's nice to hear ....I'll see , I have put them on sale so I'll just end up selling them or maybe use them for video editing and stuff for my YouTube Channel  

post #38 of 53
Quote:
Originally Posted by LFF View Post

 

 

In my experience, HiFiMan reps and ever Dr. Fang himself, have been nothing but helpful and I have always received top notch customer service from them. 

 

Maybe he's on the list of people that Fang threatened to ex-communicate back in that HE-400 thread a couple years ago

 

(easy fanboys....it's just a joke)

post #39 of 53
Thread Starter 
Quote:
Originally Posted by Focker View Post

Maybe he's on the list of people that Fang threatened to ex-communicate back in that HE-400 thread a couple years ago

(easy fanboys....it's just a joke)

Could you explain a bit ?
I have no direct contact with him nor do I know the thread you are talking about , I joined Head-Fi a year ago , so ?
post #40 of 53
Quote:
Originally Posted by MrTechAgent View Post


Could you explain a bit ?
I have no direct contact with him nor do I know the thread you are talking about , I joined Head-Fi a year ago , so ?

 

I was just saying that tongue in cheek...when the HE-400s first came out there was a lot of people who were critical of how the quality control issues were being handled by hifiman. Fang got a bit frustrated one day and said he was going to start cutting people off from being customers in the future. I lost track of it after that, but from what I understand he eventually got everything back on track and got everyone taken care of. 

post #41 of 53
Thread Starter 
Quote:
Originally Posted by Focker View Post

I was just saying that tongue in cheek...when the HE-400s first came out there was a lot of people who were critical of how the quality control issues were being handled by hifiman. Fang got a bit frustrated one day and said he was going to start cutting people off from being customers in the future. I lost track of it after that, but from what I understand he eventually got everything back on track and got everyone taken care of. 

Ok , I am not evolved in that at all .....I have posted videos with proof too , so seeing all of you come at me as if I am doing everything wrong in my life is kinda hard to absorb
post #42 of 53

I think you need to chill a little man

Don't take any of the comments personally people are just trying to help

I live in Australia so I import all of my headfi gear and sympathize with you're dilemma

Many times my heart has sunk as the joy of unboxing the new toy turned to frustration

Probability wise the chance of you're new toy being defective is conservatively around 10% regardless of brand

So you really need to be prepared to utilize the warranty system , I see you made some attempt at this but then decided to try a diy fix

Please forgive me but I think this is where you went wrong , what I saw in that video was a completely inept attempt at repair

HiFiMan have made what I consider a generous offer under the circumstances , they would take a substantial loss on the deal

post #43 of 53
Quote:
Originally Posted by MrTechAgent View Post


Ok , I am not evolved in that at all .....I have posted videos with proof too , so seeing all of you come at me as if I am doing everything wrong in my life is kinda hard to absorb

 

Dude,  you asked me what I was referring to and I told you...had nothing to do with coming at you

post #44 of 53
Quote:
Originally Posted by MrTechAgent View Post
 

 

I never yelled at anyone ...not even them , I suspect they did not want to replace when it was in warranty period , but they immediately replied when I said its not 

Lot of you guys can blame me but nobody looked at it from a different perspective , good job ! 

The thread title is kind of yelling if you ask me, and you even put Fang's name in the title? It's more like a 3 year old kid's behavior (shout for attention).

 

Since it's a defect product when you bought it, I don't know why you even did a review (or two?) and post it on youtube? Why not just ask them to replace or repair it? If you opened up the product and invalidated the warranty, that's the risk you took on your own. And who knows what happened when you opened it up? 

 

There is no point ditching the whole brand or company because of one defect product sample or bad customer service experience (which is a mutual thing most time, if you know what I mean).

post #45 of 53
Thread Starter 
Quote:
Originally Posted by fengwei007 View Post

The thread title is kind of yelling if you ask me, and you even put Fang's name in the title? It's more like a 3 year old kid's behavior (shout for attention).

Since it's a defect product when you bought it, I don't know why you even did a review (or two?) and post it on youtube? Why not just ask them to replace or repair it? If you opened up the product and invalidated the warranty, that's the risk you took on your own. And who knows what happened when you opened it up? 

There is no point ditching the whole brand or company because of one defect product sample or bad customer service experience (which is a mutual thing most time, if you know what I mean).

Ok , now my title has nothing to do with my problem it has to do with consistency of products , the HE-300 has gone through several revisions , according to what I have read there , there are 3 diffrent signatures people have experienced , my point is how can I trust a company's product if I don't even know what sound I am gonna end up getting .....
Now if this statement you think is wrong , then yes I am yelling because I have made it really simple but nobody seems to agree because they haven't even experienced the product

My family business is in PVC compunds , we provide raw material to many including BMW and VW , they buy our stuff because we provide consistent results with the stuff we supply to them (Eg - we don't alter the hardness , MP , BP etc) , now please read this twice or thrice to understand what I am trying to say , I thought most of the people here were knowledgeable enough to understand a issue before they loose their mind , I am sorry to say that ....
Big audiophiles like you all have lost the importance of what money is , $250 may be easy for you guys to make but I had saved all of it from my YouTube work for this headphone and you guys except only good words , WOW
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