or Connect
Head-Fi.org › Forums › Equipment Forums › Headphones (full-size) › This is why I am never buying a HiFiMAN product again (Fang you might have a Ph.D. but you can't respect the simple concept of consistency)
New Posts  All Forums:Forum Nav:

This is why I am never buying a HiFiMAN product again (Fang you might have a Ph.D. but you can't respect the simple concept of consistency)  

post #1 of 53
Thread Starter 

So I have been facing this issue , I have tried real hard to ignore it but can't do it ..My HE-300 (REV 3) is having rattling issues at low frequency extensions , might have asked for a remedy 1000 times , nobody there responded so had to ask here , people were kind enough to tell me a hair could do that inside the chamber , I bought it opened her up to solve this rattling conundrum 

 

This is the video of me disassembling it - 

 

 

I don't know , this could be placebo ..I ran tracks where the rattling could not be heard , then I played some "Renaud Garcia Fons" 

now for the people who know who he is then you know this is the man for the bass test , "rattle rattle rattle" that is all I can say ...

At first I thought it was only the left cup , I was terribly wrong with the help of my STX I was muting the channels to see if it was only present in one cup and there it was both cups suffered from it , now of course the hair wasn't doing it , it was the freaking poorly designed transducer by Mr , no Dr Fang 

 

This is another video where I proved it wasn't the hair - 

 

 

 

I really hate to bash a company , yeah sure it is an exception but all the revisions the HE-300 went through had different sonic signatures , many HiFiMAN products like the EF2A and HE-400 also went through issues .....I mean I loved the accentuated treble it had , vocals in general sounded exceptional , a good headphone destroyed because of poor assembly 

Sorry HiFiMAN you just lost a customer , I can't even claim a warranty I have opened it removed the felt against the driver , probably will sell it to get a 612 pro or 880 

 

Please don't bring in Fanboyism and ban me for this :P

This is just to caution potential customers  

 

post #2 of 53

When you say you "asked for a remedy 1000 times" you mean you reached out to the company and/or Fang and didn't get help? 

post #3 of 53
Thread Starter 
Quote:
Originally Posted by Focker View Post

When you say you "asked for a remedy 1000 times" you mean you reached out to the company and/or Fang and didn't get help? 

The company .....In total I might have sent them a E-Mail around 5 times randomly over the past 4 months of ownership ....the most recent being 2 days ago , they never responded back
post #4 of 53
Quote:
Originally Posted by MrTechAgent View Post


The company .....In total I might have sent them a E-Mail around 5 times randomly over the past 4 months of ownership ....the most recent being 2 days ago , they never responded back

 

 

I see. Well I wont get into specifics about a poor customer service issue I had when I was a prospective customer of hifiman in 2012, but I will say that there is a reason why so many of us place a premium on customer service when we consider spending our hard earned money on a company's products. I hope you're able to find a resolution to your problem. 

post #5 of 53
Thread Starter 
Quote:
Originally Posted by Focker View Post


I see. Well I wont get into specifics about a poor customer service issue I had when I was a prospective customer of hifiman in 2012, but I will say that there is a reason why so many of us place a premium on customer service when we consider spending our hard earned money on a company's products. I hope you're able to find a resolution to your problem. 

Thank you ......more than getting a replacement I wanted to get attention of the company representatives who usually lurk around the site quite often
post #6 of 53

http://www.innerfidelity.com/images/HiFiMANHE300.pdf

 

http://www.innerfidelity.com/images/HiFiMANHE300Rev2.pdf

 

Look at the low frequency distortion. Perhaps not the best headphone for low bass? Unless of course rev 3 has totally fixed that.

post #7 of 53
Thread Starter 
Quote:
Originally Posted by silverbox View Post

http://www.innerfidelity.com/images/HiFiMANHE300.pdf

http://www.innerfidelity.com/images/HiFiMANHE300Rev2.pdf

Look at the low frequency distortion. Perhaps not the best headphone for low bass? Unless of course rev 3 has totally fixed that.

(Mine is the rev 3) Oh it's not at all good for bass , theoretically speaking this is pieced together from other people's knowledge , if it can't go deep it will go silent , rattling should not be an issue related to the frequency distribution and distortions , I think he might have tried to fix it in REV 3 but it ended up making the sound worse
post #8 of 53

man, poor customer service is bad news for me as im contemplating getting a he500 and i already have the fund for it too... 

post #9 of 53
Thread Starter 
Quote:
Originally Posted by reddragon View Post

man, poor customer service is bad news for me as im contemplating getting a he500 and i already have the fund for it too... 

The HE-500 being a famous headphone I don't think will have any major issues but .......yeah
Good luck , hope you don't get any problems with your purchase
post #10 of 53
Quote:
Originally Posted by MrTechAgent View Post


The HE-500 being a famous headphone I don't think will have any major issues but .......yeah
Good luck , hope you don't get any problems with your purchase

 

 

thanks and you too, hopefully you find a method to resolve the problem you are having with the he300. 

post #11 of 53

I was actually really thinking about one of the new headphones coming out in march....maybe I will just go for an LCD 2.2

post #12 of 53
Quote:
Originally Posted by whirlwind View Post
 

I was actually really thinking about one of the new headphones coming out in march....maybe I will just go for an LCD 2.2

 

 

 

the he400i or the he560i? i wonder if hifiman will keep the current promotional price for the he500 once those are released. or should i wait for the new hifiman models or like you said, shoot for the lcd2?... ill probably just get the he500... in case they get discontinued or something

post #13 of 53

Eh, they have pretty good customer service imo

They always answered me back on my problems with the HE-500

post #14 of 53
Thread Starter 
Quote:
Originally Posted by nehcrow View Post

Eh, they have pretty good customer service imo
They always answered me back on my problems with the HE-500

Really ?
When did you buy your HE-500 , I specifically remember a YouTube'er named Quinn from thatsnazzyiphoneguy channel say in 2011 that Head-Direct has one of the best customer service , he had got the HE-500 in 2011 for review, if I am right it was launched at CES 2011
Probably will large orderes things might have changed
post #15 of 53

Bought it a couple of months ago from another Head-fi member

They answered my questions within 24 hours. Great service imo

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Headphones (full-size)
This thread is locked  
Head-Fi.org › Forums › Equipment Forums › Headphones (full-size) › This is why I am never buying a HiFiMAN product again (Fang you might have a Ph.D. but you can't respect the simple concept of consistency)