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Monster Turbine Pro Copper Replacements - Page 8

post #106 of 107

jayess, my pair broke about 3-ish years ago and every time I contacted the customer service every 6 months or so the company representative assured me that a new lineup of monster turbine will come out and suggested I wait. After multiple attempts and many months and years of waiting, this time I just gave up on the idea of waiting deciding to go with the 24K headphones instead. FYI, I've only owned a single pair of MTPC which I bought at Amazon for $300. IMO, I don't think they will fully honor the warranty with another turbine copper as advertised.  In fact, the so-called "mess" has been ongoing for the past 3 years. The best offer they will give is offering you a replacement with another model.

 

I did suggest the company should replace the MTPC with the same model available in 3rd party stores/retailers such as Amazon, but the company won't allow that for obvious reasons (e.g. 3rd party involvement, long complex process, etc). At least I will be selling the 24K headphones to get some of my money back, so that's the positive side. I highly recommend doing this since Monster products and services won't be good as advertised. 


Edited by thinkingtofu - 7/5/15 at 11:47pm
post #107 of 107

The best part about the lifetime warranty is how Monster tells you they'll let you pick something of equal price from their website.

 

Sorry, random phone rep, but your fine print says I can redeem my lifetime warranty for a similar product of equal or GREATER value! So I'm going to hold out for the new turbines. When they tell me it's worth more than I paid, I'll shove the fine print in their face.

 

Hopefully I'm not waiting for another few years though. :(

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