jayess, my pair broke about 3-ish years ago and every time I contacted the customer service every 6 months or so the company representative assured me that a new lineup of monster turbine will come out and suggested I wait. After multiple attempts and many months and years of waiting, this time I just gave up on the idea of waiting deciding to go with the 24K headphones instead. FYI, I've only owned a single pair of MTPC which I bought at Amazon for $300. IMO, I don't think they will fully honor the warranty with another turbine copper as advertised. In fact, the so-called "mess" has been ongoing for the past 3 years. The best offer they will give is offering you a replacement with another model.
I did suggest the company should replace the MTPC with the same model available in 3rd party stores/retailers such as Amazon, but the company won't allow that for obvious reasons (e.g. 3rd party involvement, long complex process, etc). At least I will be selling the 24K headphones to get some of my money back, so that's the positive side. I highly recommend doing this since Monster products and services won't be good as advertised.
Edited by thinkingtofu - 7/5/15 at 11:47pm