This is my first post so if I have done it wrong or to the wrong forum I would appreciate guidance on how to do this better.
I thought my experience might be helpful for others.
In 2008 (yes, that is a long time ago) I purchased a pair of UE In-Ear Monitors and until last month they performed
well and without issue. But last month the left channel stopped working completely. I tried cleaning and a little bit
of tampering all without success.
I tried to find UE but apparently they were purchased by Logitech so I called "Customer Service" and was told I needed
to submit a copy of my invoice for "warranty work." I advised them that they did not qualify for warranty work; I wanted
to have them repaired. No invoice no nada.
So I searched and searched and actually found a the invoice and sent it along to Logitech. They responded that I needed
to call Customer Service which I did. Spoke with someone who told me that they only did warranty work. I told them that
their products were disposable since they were not repairable. "Too bad" I was told.
So I called back and spoke with a supervisor who reinterated the party line. In desperation I called corporate hq and
left a message and my call was returned. I spoke with the gentleman who related my experience with Grado. I had
purchased Grado phones for my daughter sometime ago and they failed. When I called Grado they advised me to
pack them well, send them in, and for a reasonable fee (turned out to be $35) they would repair them. They are almost
as good as new.
The Corporate fellow at Logitech told me their policy was after the warranty ends they want nothing further to do
with the product.
I find this disturbing and just thought I would share my experience with the multitude.
Again, if I have posted this incorrectly please let me know so if I ever post again I will do it better.