Originally Posted by AHorseNamedJeff
Could you maybe send them to Sennheiser and see what they can do about it? FASCINATING read btw.
Actually, I called Sennheiser today to order new pads and put this whole thing past me! (Oh woes me
The earpads are backordered until Nov. 11th. Not an issue, but who
all is buying that many to put Sennheiser into backorder?! So after submitting my order, I decided just for the heck of it, to talk to Customer Service, to bring this whole episode to their attention. (I would feel responsible if all of a sudden they get this mass hysteria of frantic HD800 owners reporting a smell and the beginning of the Zombie Apocalypse!)
Getting transfered, I think I dumbfounded the incredibly nice lady that helped me! Luckily she noticed the uniqueness of my store and passed it along. Not too much longer, I was contacted by Justin, another nice Sennheiser employee, as a follow up.
Ultimately, they were amused by the story and slightly surprised by the huge number of hits and the response from the community. So much so, that Justin decided to help me out and he's going to swap my box for me! So even though this experience has been incredibly awkward, heart-felt, and completely ridiculous... I have to tip my hat to Sennheiser for being so flexible. Seeing that I bought this used, they have absolutely no responsibility. Everyone has been in such great spirits, including the community... I can't wait to hear back from Justin after he gets his chance to play "Guess that smell..."