Sir, you are being flung around by the balls. A refit should took no longer than 8-10 business days, 2 weeks door to door if you are in continental US or Canada. I had mine done in February in the midst of the storm when they likely were more swamped than they are now, and it took 4 business days to complete, 10 days door to door.
You must obviously not communicate well with them... I'm not sure why you haven't spoken directly with the repairs team (repairs at jhaudio.com), you can speak to Adam, or whoever else is working, and if things need to be escalated you can talk to Jaime (jaime at jhaudio.com), who is the COO. Why is everyone is speaking with this VP, who is going to do absolutely nothing for you because I very much doubt he deals with the end consumers (hence the attitude). His job role is likely to make deals and contracts that are worth 10s even 100s of K with the professional market (such as supplying IEMs to the X Factor for example), not look after people who buy these things for enjoyment.
I mean really, if you have an issue with your taxes, passport, driver's license, would you email Obama? He's not going to help you.
Didn't X Factor get cancelled??