I wasn't thrilled about the CF either, that's why I got the acrylic. They are a small, informal company and nice people in general, but they are all overwhelmed and barely have time to keep up with emails, calls, etc, so its not going to change anytime soon. You may just want to get the 10K. But some food for thought first:
They are overwhelmed with the number of orders for the Roxanne, they have big time musicians that they support which regularly have emergency orders, also delaying things. Noble Audio has ..., well, plenty of time to work on your order. You might just ask yourself "why?" for a minute before committing.