Great festial!! good job fellow korean!
You make a good point about how they fund their projects. It's not a bad way either. I mean, they could do a KickStarter or something, but getting pre-order money to fund a new machine (to make CF molds) works too. It may not be "good investing for capital growth" for buyers, but buyers just want the product anyway and JH wants the funding to make it.
I would agree if the CF Roxanne would still be on pre-order... But, as their order page clearly states that this is not the case anymore, it is a whole different situation... They should provide information on ETA's or let the customers know exactly what is causing the delay and how long it can take until they can ship them.
Right now... we are just waiting in the dark, receiving the same 'Do not send us a message again as we do not know when they will be ready' message over and over.
That has nothing to do with customer service nor using the pre-order funds to create productivity.
Using the pre-order funds for R&D seems like a plausible idea.
But as of the current situation, I understand why people are very disappointed.
Your money is basically stagnant.
And I've pointed out these problems with the quality control many pages behind, back when people still thinks this is 'normal'.
Well, I was bashed back then but the reality is, not everyone is an optimists.
I truly empathize with waiting customers, but I tend to believe that JHA's problems are genuine (and like most companies, they fear total honesty--thus the bad CS). The saving grace for JHA is that the patiently (and impatiently) waiting customers believe that the Roxanne is the single best IEM right now (and therefore will continue to wait).
Unless he signed a contract that said they can keep his motorcycle if he doesn't pay, they legally have no hold over it. And if they tried to do something spiteful, they would be committing a crime. Also, plenty of contractors do custom work in houses and don't get fully paid until the job is done. Do they have your house as collateral? Poor rebuttal.
Payment upfront is fine if you're going to deliver in a reasonable amount of time, otherwise a deposit and balance is the way to go. JHA could just take the balance on the day they ship out. The way they are doing things now, Jerry can invest your money and make a boat load of interest in 3 months. Kind of like a bank does.