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New JH Audio flagship! "Siren Series Roxanne" - Page 158

post #2356 of 6907

It is not an overtight issue !!!  The new cable started to break away just by me carefully touching it :(   I will try to show you a picture ... It is made of old dry plastic.... 

 

PS.:  Sad :(


Edited by perdigao - 1/3/14 at 1:05pm
post #2357 of 6907
Quote:
Originally Posted by JonathanCandel View Post
 

They just posted this on Facebook:

 

To ALL of our valued customers,

Hoping you had a joyous Christmas and exciting New Year.

There's been a lot of excitement relating to the launch of our newest model, Roxanne. Our team is working diligently to get you the most beautiful sounding IEM on the planet, but please remember that each and every one of these products is time and labor intensive with exquisite handcrafted parts. Please know that we truly appreciate your continued patience with your orders.

It has been brought to our attention that there have been a few isolated issues with the retaining collar on our Roxanne cable. The collars of the cable on the Roxanne were designed to break away before damaging the earpiece if overtightened. It appears there has been some breaking away too easily and so our team is correcting this as we speak to ensure even more strength and reliability. Anyone who has an issue with their Roxanne cable, please email Corbyn directly at Corbyn@jhaudio.com and we will immediately replace it.

We value your continued support and are grateful to have you as part of the Jerry Harvey Audio family!

 

------

 

Safe to say that they are aware of the problems... I just think that the whole 'breaks when too tight' story is something I am not really happy to hear... We know there are just a few people that received them yet.. and I suspect that everyone one of them is careful enough with their Roxanne's. Nevertheless there are already 3 cases here on head-fi... Just my point of view.

 

It would be interesting to know what they are "correcting" since this is obviously not an isolated case and I doubt our three members took a wrench to their Roxannes. I'm willing to bet people screw them until they reach the end of the thread and that's it, no sweat. How is that over tightening?

 

 

Quote:
Originally Posted by perdigao View Post
 

It is not an oversight issue !!!  The new cable started to break away just by me carefully touching it :(   I will try to show you a picture ... It is made of old dry plastic.... 

 

PS.:  Sad :(

 

I guarantee you that those plastic collars have sustained some kind of temperature/humidity stress and have become brittle. Either at JHA, or during shipping. There is no other explanation for plastic self destructing so easily.


Edited by JAG87 - 1/3/14 at 12:58pm
post #2358 of 6907
Quote:
Originally Posted by perdigao View Post
 

It is not an oversight issue !!!  The new cable started to break away just by me carefully touching it :(   I will try to show you a picture ... It is made of old dry plastic.... 

 

PS.:  Sad :(

No way... :(  I feel sorry for you.... 

post #2359 of 6907

 

 

 

This happened after I just touched the replacement cable.  I have not even tried to screw the drivers yet ... 

post #2360 of 6907
Quote:
Originally Posted by perdigao View Post
 

 

This happened after I just touched the replacement cable.  I have not even tried to screw the drivers yet ... 

 

 

Please don't try to screw the drivers (besides, that's illegal in 50 states) :wink:

 

 

 

Seriously, though, that does look to be an actual quality issue, and not what JHA have claimed.

post #2361 of 6907
such a shame for a 1600$ iem
post #2362 of 6907
Quote:
Originally Posted by Mython View Post
 

 

 

Please don't try to screw the drivers (besides, that's illegal in 50 states) :wink:

 

 

 

Seriously, though, that does look to be an actual quality issue, and not what JHA have claimed.

 

Screw the drivers came out wrong :)  My terrible English fails me again :)

post #2363 of 6907
Quote:
Originally Posted by perdigao View Post
 

 

Screw the drivers came out wrong :)  My terrible English fails me again :)

 

You have excellent English, I was only playing with you.

post #2364 of 6907
Quote:
Originally Posted by perdigao View Post

It is not an overtight issue !!!  The new cable started to break away just by me carefully touching it frown.gif   I will try to show you a picture ... It is made of old dry plastic.... 

PS.:  Sad frown.gif

I'm sorry to hear that. I think we can say it's a serious quality control issue. That's too bad. Let's hope JHA is quick to find a real solution.
post #2365 of 6907

beside the nuts and bolts and dog collar problems. Are they sounding like $1600 ?

(I am sure JHA will have a solve, Let's just hope that they are not holding a huge quantity of cables from a vendor who will not accept a replcement. )

post #2366 of 6907
Quote:
Originally Posted by Mython View Post
 

 

You have excellent English, I was only playing with you.

I know :beerchug:

 

Sent an email to JHA and they already replied.  They are extremely committed to make things right!

 

So I guess it will just be a matter of time before I have a cable without this issue.  Other than the locking nut, it sounds amazing ... I am positive that JHA will take care of this quickly.  Other than this small issue, they have been providing an amazing service on everything.

 

For now, piece of mind that they will get his corrected was all I wanted ... And they clearly stated that they will !

post #2367 of 6907
Quote:
Originally Posted by toears View Post
 

beside the nuts and bolts and dog collar problems. Are they sounding like $1600 ?

(I am sure JHA will have a solve, Let's just hope that they are not holding a huge quantity of cables from a vendor who will not accept a replcement. )

Yes they are :beyersmile:  They sound amazing ...

post #2368 of 6907
Your English is fine . Look at mine and feel better about yours lol
post #2369 of 6907
Quote:
Originally Posted by perdigao View Post
 

I know :beerchug:

 

Sent an email to JHA and they already replied.  They are extremely committed to make things right!

 

So I guess it will just be a matter of time before I have a cable without this issue.  Other than the locking nut, it sounds amazing ... I am positive that JHA will take care of this quickly.  Other than this small issue, they have been providing an amazing service on everything.

 

For now, piece of mind that they will get his corrected was all I wanted ... And they clearly stated that they will !

That is good to hear:) but I never expected less from a respected brand like JH Audio:)! Did they tell you what they are going to do to fix this? Like sending cables from another batch?

post #2370 of 6907
Quote:
Originally Posted by JonathanCandel View Post
 

That is good to hear:) but I never expected less from a respected brand like JH Audio:)! Did they tell you what they are going to do to fix this? Like sending cables from another batch?

 

They will send me a new cable from this batch and once the new batch is available, they will also send a new cable from that batch.  All that after I told them I was not in a hurry and was only looking for the final cable (new batch) once it became available.

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