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Help/suggestions with Verizon DSL

post #1 of 3
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Right now I have Verizon DSL internet service. I am getting less than the claimed download speed from verizon- I have never gotten the speed I am paying extra for. Typically I average between 200 and 380 kbps. I am supposed to get between .5 and 7Mbps. What's puzzling is the verizon "download speed test" indicated my DL speed at 2.83Mbps, but whenever I download something the "kbps" number on the actual download never goes above about 380kbps regardless of site or time of day (which is actually less than the minimum speed of .5Mbps verizon specifies). Basically my best case scenario is never even as good as the worst case scenario. I called them and I did some reading up on it and I understand DSL speed can be effected by a lot of things- distance to the central office, the modem and phone line wire, and noise in the line, among other things. I use a 25 foot run of regular phone wire to the Westrex/Verizon modem, and then a 6 foot run of Cat 5 to the desktop. Is it worth my while to try a short run of regular phone wire right to the modem and then a longer run of Cat 5 to the desktop? Or to try a different modem? Any answers or other suggestions appreciated. As an aside Verizon "Fios" is not in available in my zip code and I have had bad experience with the cable provider in my area, so its DSL for now.


Edited by stereoguy - 10/1/13 at 1:23pm
post #2 of 3

Go to the website DSLreports, they have tools for testing speed and tools for adjusting your computer's network setting to be more DSL friendly.

I believe changing your network setting to smaller packets will improve internet speed.


Edited by PurpleAngel - 10/1/13 at 5:02pm
post #3 of 3
Quote:
Originally Posted by stereoguy View Post

Right now I have Verizon DSL internet service. I am getting less than the claimed download speed from verizon- I have never gotten the speed I am paying extra for. Typically I average between 200 and 380 kbps. I am supposed to get between .5 and 7Mbps. What's puzzling is the verizon "download speed test" indicated my DL speed at 2.83Mbps, but whenever I download something the "kbps" number on the actual download never goes above about 380kbps regardless of site or time of day (which is actually less than the minimum speed of .5Mbps verizon specifies). Basically my best case scenario is never even as good as the worst case scenario. I called them and I did some reading up on it and I understand DSL speed can be effected by a lot of things- distance to the central office, the modem and phone line wire, and noise in the line, among other things. I use a 25 foot run of regular phone wire to the Westrex/Verizon modem, and then a 6 foot run of Cat 5 to the desktop. Is it worth my while to try a short run of regular phone wire right to the modem and then a longer run of Cat 5 to the desktop? Or to try a different modem? Any answers or other suggestions appreciated. As an aside Verizon "Fios" is not in available in my zip code and I have had bad experience with the cable provider in my area, so its DSL for now.

Rule #1: ALL telecom companies suck.
Rule #2: On any given day, in any given region of the country, one or more telecom companies will suck less than other telecom companies.
Rule #3: Because of Rule #1 & #2, there is no such thing as a "best" telecom provider. There can only be the best *today* in *this* region of the country. There should be no expectations that will be true tomorrow or in a different location.

OK, so with that said...

Your local 25 ft phone line is irrelevant. The issue of distance with DSL is the distance between your house and your local telecom company's central office (CO). One of the most common problems with DSL is the age of the equipment in your local CO. If you disconnect your DSL modem, and hook a phone directly to your incoming phone line, do you hear noise on the line? There are normally 2 pairs of phone lines running into your house from the street. You might be able to ask your phone company to switch you to the second pair. Sometimes this will put you on a different port that will work better. Have you had the phone company send out a technician and do a line test? That might give them more information that the typical remote test. Usually, the tech will just switch your lines with some other poor slob in your neighborhood, and you will start getting better performance and your neighbor is left scratching his head wondering what happened.

I know you said you had a bad experience with your cable provider, but in general, cable will provide much better performance than DSL. The only time that's not true is if your local cable provider is particular bad, or every house in your neighborhood is on cable and trying to run pron sites on their home cable connections.
Edited by billybob_jcv - 10/1/13 at 4:10pm
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