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New WESTONE W-SERIES - Page 32

post #466 of 534
Quote:
Originally Posted by uelover View Post

My feel is that Westone wants to make it harder for people to borrow the proof of purchase from those who bought from authorised retailer to claim warranty for products bought from non-authorised retailer.

Perhaps. My invoice from Earphone Solutions, an authorised dealer, has both an order number and reference number on it. There is no serial numbers on it but I'm pretty sure they would be able to cross reference it internally.
post #467 of 534
There are a million half-decent excuses, but if they wanted to support their customers properly while preventing fraud, it would be easy enough to use a serial number system. They are more likely trying to dodge responsibility for what appears to be increasingly shoddy build quality.
Quote:
Originally Posted by uelover View Post

My feel is that Westone wants to make it harder for people to borrow the proof of purchase from those who bought from authorised retailer to claim warranty for products bought from non-authorised retailer.
post #468 of 534
Quote:
Originally Posted by Gilly87 View Post

There are a million half-decent excuses, but if they wanted to support their customers properly while preventing fraud, it would be easy enough to use a serial number system. They are more likely trying to dodge responsibility for what appears to be increasingly shoddy build quality.

 

I think that is what Shure is doing at the moment. As much as I appreciate the great after sales support from Westone, I don't really enjoy their business policy.

post #469 of 534
Really? I have a pair of Shures and they are built like absolute tanks. I haven't heard anyone complain about their QC for quite a while.
post #470 of 534
Quote:
Originally Posted by Gilly87 View Post

Really? I have a pair of Shures and they are built like absolute tanks. I haven't heard anyone complain about their QC for quite a while.

 

The achilles heel of the Shures is the MMCX connector.

post #471 of 534
What nonsense this thread has devolved into. Pure speculation on business practices and services, with bold statements of "increasingly shoddy build quality", and no information or knowledge to back any of it up. A positive bit of speculation, that's just as plausible, is that Westone is watching out for their bottom line and their customers by steering them towards buying from a seller they're aware of, that they know sells legitimate product. Since any and everyone can have an online store, and sell purported new product, they will be more likely to provide better and more quality service to legitimate Westone customers. It's simple. Buy it from an authorized dealer. Or don't buy it at all if you don't like it. But that "increasingly shoddy build quality" comment is complete BS.
post #472 of 534
Take it from someone who works in sales: manufacturers of any kind of product will take any excuse not to fulfill their warranty, and you're right, it's to protect their bottom line; nothing else. They don't give a damn about their customers; if they did, they would honor their warranty for any genuine Westone product, which they can tell apart from "fakes," if there even are any. Its got nothing to do with protecting their customers.

You say nothing to back it up? BS? Look at all the people talking about it in EVERY thread about new Westone products! You think I would just lie to make Westone look bad for fun? Cui bono, my friend?

/me thinks you are drinking the kool aid
Quote:
Originally Posted by javahut View Post

What nonsense this thread has devolved into. Pure speculation on business practices and services, with bold statements of "increasingly shoddy build quality", and no information or knowledge to back any of it up. A positive bit of speculation, that's just as plausible, is that Westone is watching out for their bottom line and their customers by steering them towards buying from a seller they're aware of, that they know sells legitimate product. Since any and everyone can have an online store, and sell purported new product, they will be more likely to provide better and more quality service to legitimate Westone customers. It's simple. Buy it from an authorized dealer. Or don't buy it at all if you don't like it. But that "increasingly shoddy build quality" comment is complete BS.
post #473 of 534

They charge enough that the bottom line is fine.  It is my opinion that Westone has built enough of a reputation that they are clearly a top leader in this product area.  Their quality and customer service has been outstanding over the years.  I find it hard to believe that after all this notoriety and success they have built up.....that last fall they said "lets see if we can cheapen everything down a bit so we can make more money....they will never know....people don't pay attention to quality."

 

I don't think so.  If anything I could see a new young company taking this approach but why would a company risk destroying their 20+ year built up reputation in a few short months with a shoddy product line intro.  Makes no sense.

post #474 of 534
"The bottom line is fine?" *snicker*

They're in this business to make money, just like everyone else. If they can find a way to make more, they will. Companies do this to themselves all the time; Westone is not the fairy godmother of good will, nor the unshakeable monolith of business ethics.
Quote:
Originally Posted by Spyro View Post

They charge enough that the bottom line is fine.  It is my opinion that Westone has built enough of a reputation that they are clearly a top leader in this product area.  Their quality and customer service has been outstanding over the years.  I find it hard to believe that after all this notoriety and success they have built up.....that last fall they said "lets see if we can cheapen everything down a bit so we can make more money....they will never know....people don't pay attention to quality."

I don't think so.  If anything I could see a new young company taking this approach but why would a company risk destroying their 20+ year built up reputation in a few short months with a shoddy product line intro.  Makes no sense.

Edited by Gilly87 - 5/17/14 at 4:44pm
post #475 of 534
Quote:
Originally Posted by Gilly87 View Post

"The bottom line is fine?" *snicker*

They're in this business to make money, just like everyone else. If they can find a way to make more, they will. Companies do this to themselves all the time; Westone is not the fairy godmother of good will, nor the unshakeable monolith of business ethics.

 

To be honest, I'm a bit confused with your posts.  Every time I go to this thread to check out other people's impressions (or legitimate complains) about W40 or in hope to read about W30, etc, I find yet another negative post from you about Westone :confused_face(1): Do you own any Westone headphones?  Do you have issues with them or dealing with a customer service or dealing with warranty claims?  I mean, don't get me wrong, this is a whole point of the forum and amazing Head-fi community where we can get together and have a civilized discussion about what makes us happy and upset regarding headphones we use.  Sorry, don't mean to give you a hard time, just trying to figure out where you are coming from with all that negativity...

post #476 of 534
Quote:
Originally Posted by twister6 View Post
 

 

To be honest, I'm a bit confused with your posts.  Every time I go to this thread to check out other people's impressions (or legitimate complains) about W40 or in hope to read about W30, etc, I find yet another negative post from you about Westone :confused_face(1): Do you own any Westone headphones?  Do you have issues with them or dealing with a customer service or dealing with warranty claims?  I mean, don't get me wrong, this is a whole point of the forum and amazing Head-fi community where we can get together and have a civilized discussion about what makes us happy and upset regarding headphones we use.  Sorry, don't mean to give you a hard time, just trying to figure out where you are coming from with all that negativity...

 

Maybe he missed the earphonesolutions promo on W40 so he's a little grumpy :wink:

post #477 of 534
Well, partly because people keep posting these rose-tinted assumptions about Westone's motives as a company, assuming "they would never do that" just because of their past reputation, or general assumptions about how their warranty service works vs how it should work.

I'm also expressing my own frustration with what appears to be degradation in their build quality; I was really excited about the W30, which I waited patiently for despite the delay in relation the the other W-series earphones (which, in retrospect, I am grateful for) until all of these issues started surfacing, so yeah, I'm a bit irked that I can't feel safe purchasing the earphones I've been looking forward to for months without having to worry about a seam coming apart or my Amazon purchase (which is where I would buy them; can't beat free two day shipping and their return policy/customer service is top notch) not being covered by warranty. Its also reflective of my general frustration with corporate America, but that is a considerably lengthier (not to mention off-topic) tale than I care to go into on Head-Fi.

Also the number of apologists for big business on this forum worries me in general. I know this is a consumer product forum, but to me it should be more about holding businesses that are out to take as much of our cash as possible under the microscope, and ensuring that these absurd purchases we make are backed by legitimacy and proper support. Having shoddy build quality and selective warranty service on $400 EARPHONES is absolutely mind-blowing to me; for a commodity of that price, I should have customer support coming out of my ears, rather than being required to jump through hoops and dodge QC issues.
Quote:
Originally Posted by twister6 View Post

To be honest, I'm a bit confused with your posts.  Every time I go to this thread to check out other people's impressions (or legitimate complains) about W40 or in hope to read about W30, etc, I find yet another negative post from you about Westone confused_face(1).gif  Do you own any Westone headphones?  Do you have issues with them or dealing with a customer service or dealing with warranty claims?  I mean, don't get me wrong, this is a whole point of the forum and amazing Head-fi community where we can get together and have a civilized discussion about what makes us happy and upset regarding headphones we use.  Sorry, don't mean to give you a hard time, just trying to figure out where you are coming from with all that negativity...

Edited by Gilly87 - 5/17/14 at 7:37pm
post #478 of 534
And yes I have owned Westone earphones. I had the W3 at one point, as well as the UM3X. The build of both inspired great confidence, which is partly why I was so excited, and subsequently so let down, by the new releases.
post #479 of 534
Quote:
Originally Posted by Gilly87 View Post

And yes I have owned Westone earphones. I had the W3 at one point, as well as the UM3X. The build of both inspired great confidence, which is partly why I was so excited, and subsequently so let down, by the new releases.


But the only issue that came up with new release is their new design decision about that seam gap.  I didn't even notice it until people started to post pics, and later was confirmed as intended by design.  The only issue I had with my W40 is a crack along the screw hole on the faceplate piece which most likely happened due to me over-tightening it anyway (and their customer support took care of me within days).  I went though half a dozen of different cables to test it out, never an issue with a connector. And as a matter of fact, this is the first pair of IEMs where I'm using stock eartips.

 

I hear what you are saying about "corporate america" and other stuff, but it's everywhere.  Btw, if you want to blame somebody - blame Beats, because they ruined headphone business, everything from brainwashing kids to over-saturating social media and paid celebrities, as well as monopolizing their presence in the stores, etc.  Brilliant business strategy to make hundreds of millions and ending up being sold for billions (which btw Tyll brilliantly pointed out in one of his recent Innerfidelity articles), but anyway...

 

If you want to see a company with real problems, and I mean REAL quality problem - visit UE900 thread and read through the last couple hundred of posts.  I'm still scratching my head how after all the quality issue they have a new UE900s model and warranty was decreased from 2yr to 1yr, and now people saying they are getting new UE900s boxes with new UE900s accessories while the shell looks like an old UE900, confusions between silver and gold plated connectors, and so on.

 

Regarding amazon, it's always a gray area because anybody can sell under an official listing in there.  Some companies also have releases targeted for specific territories.  For example, Audio-Technica made a decision to sell IM01-04 in US, but not IM50/IM70.  But on amazon you can find a lot of sellers of IM50/70 from Japan.  If you buy it - AT US will not honor the warranty.  When FiiO released their X5 it was first available in China with some people re-selling it in US - FiiO also mentioned they will not honor it until their official US distributor will start selling it here (first batch in China was still kind of a beta, so they wanted to handle early returns locally).  And it is true, a lot of vendors have their preferred amazon distributors who get the early dip on products, and in return they do extra advertisement and social media updates.  And so on...

 

Bottom line, sounds like you really waiting for more W30 impressions and comparison to make up your mind about your next purchase :)  Regarding quality, I hope you will have more piece of mind if you really look through all these latest post where a smoking gun was just a false alarm.  And with amazon, if you are making an investment in a  pricey IEM such as Westone W-series, I would just do more homework to find an authorized dealer instead of looking for a better deal to save $20-$30.

post #480 of 534
The thing is, from the pictures I've seen, the seam varies in size from earphone to earphone, which is enough to cause me worry, whether it creates functional problems in every instance or not, and a few people HAVE already had real issues.

I've also seen multiple comments that the actual materials used don't stack up to old W/UM series. If the difference is noticeable, I'm really not interested. A company's products should get better as they gain experience, so I take degradation of the product in any way as an insult to the customer, and a sign that the company cares more about making money than producing a quality product; obviously they should strive for both, but assuming people won't notice the difference is either ill will, ignorance, or some combination of the two.

As for Amazon, I just don't see how its beneficial for either Westone or their customers to not warranty purchases from the world's largest online retailer. Its like allowing Best Buy to sell stuff without the warranty. Why let your product be sold by ANY major retailer if you don't want to offer support for it? It just feels wrong. Sure, I could buy from Earphone Solutions, but why should I have to pay extra for a service that should be included in the purchase of the product? Because they want to favor those businesses at the expense of their customers? Its just bad business IMO. Its not just about my purchase as an individual, but the principle of the matter and lack of faith in their own product.
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